An AI that answers your phone when you can't.
Chattoko answers calls from your own FAQs and products. It takes orders and booking requests, sends the payment link, and puts the caller through to you when they need a person.
Free to join the waitlist · 14-day trial when we open
What your callers get
The same AI that answers your website chat, on the phone. It keeps replies short and asks one question at a time.
Answers from your facts
Opening hours, prices, stock, delivery areas. It answers from your FAQs, documents and product catalog, and it says so when it doesn't know.Takes orders
With Shopify, it settles the items, reads the order back and makes a draft order. The payment link goes by email, web chat, or text if your number can send texts. It never asks for card details.Takes booking requests
It writes down what the caller wants and when, with their name and number, so your team can confirm.Puts callers through
When a caller asks for a person, is upset or has an order problem, it gets their name and reason first. Your team sees why they're calling before they pick up.Takes a message
When nobody can take the call, it asks for a name, a number and a reason. You get an email, and the caller waits in your Call back list until someone reaches them.Screens sales and scam calls
Sales pitches and calls that look like scams get a polite goodbye and a message for your team. It never gives out staff names or mobile numbers.
A phone order, start to finish
Phone orders are off until you switch them on. They need Shopify.
- Customer calls
- AI takes the order
- Draft order in Shopify
- You approve
- Customer pays by link
The AI reads the whole order back with the subtotal and asks before it puts it through. Then it asks how the caller wants the payment link: a text to their mobile, an email, or their chat on your website. Texts need a number that can send them: in Australia, a mobile number with an approved business check. Landlines, such as 07 numbers, can't text.
By default, you check every phone order before the link goes out. The AI tells the caller the shop checks it first.
You decide when the AI picks up
Set it in Calls, step by step. It uses your opening hours and holidays.
On every call
The AI answers first and hands the caller to your team when they ask.When nobody answers
Your team rings first, for 10 to 60 seconds. If nobody picks up, or nobody is free, the AI answers.Outside opening hours
After hours, the AI answers, takes a message, or forwards the call to a number you choose.For a day or two
Close early, schedule a holiday, or let the AI take every call until a time you set. Each change ends by itself.
Shopify customers with orders can skip the AI and ring your team first, if you turn on Known customers first.
It never pretends to be a person
It never claims to be a person. Ask it, and it says it's an AI assistant and offers to bring in your team. The standard greeting introduces it as your virtual AI assistant; a greeting you write yourself doesn't have to mention AI.
When the AI, recording or live transcription is on, callers first hear a short notice that the call may be recorded, monitored or transcribed. You can add your own words to it, but you can't switch it off.
Use a new number or the one you have
Get a number
Pick a local number in Australia, the US or Canada inside the app. Australian local numbers need your business address. See business phone for the rest of the phone system.Or forward yours
Forward your current number to your Chattoko number. To move the number itself to Chattoko later, email us and we'll do the port with you.Test it
Use Call me to test. Your phone rings from your business number and you hear exactly what callers hear. Test calls don't use your plan's call minutes.
After the call
Transcripts and summaries
Calls the AI handles are written out in Calls. Recorded calls get a summary with key points, next steps and the caller's mood.A Call back list
Missed calls, voicemails and messages the AI took stay on the list until someone reaches the caller.A text after a missed call
Turn it on and a caller nobody spoke to gets one text with a link to your chat. Needs a number that can send texts; not on US or Canadian numbers yet.
AI voice minutes on every phone plan
Calls the AI answers use AI voice minutes. Calls your team answers use call minutes.
| Plan | Price | AI voice minutes a month | Numbers and call minutes |
|---|---|---|---|
| Solo | $139/mo | 70 | 1 phone number + 500 call minutes |
| Team | $299/mo | 200 | 2 numbers + 1,500 minutes |
| Scale | $599/mo | 500 | 3 numbers + 3,000 minutes |
Want to try our AI first?
Call 07 4277 3000 and talk to Chattoko's own AI receptionist, or ask the chat bubble. It answers from our own FAQs, the same way yours will.
Questions people ask
Will callers know they're talking to an AI?
It never pretends to be a person, and it says it's an AI when asked, then offers to bring in your team. The standard greeting introduces it as your virtual AI assistant. A greeting you write yourself doesn't have to mention AI.
Can it book appointments?
It takes booking requests. It asks what the caller wants and when, takes their name and number, and passes it to your team to confirm. It does not connect to a calendar.
Can it take payments over the phone?
It never asks for card details. With Shopify, it reads the order back, makes a draft order and sends a secure payment link by email, web chat or text. The customer pays on the link. Texts need a number that can send them: in Australia, a mobile number with an approved business check. Landlines, such as 07 numbers, can't text.
What happens when the AI doesn't know the answer?
It says it doesn't have that detail and offers to take a message for your team. If the caller asks for a person, is upset, or it's urgent, it gets their name and reason and puts the call through.
What languages does the phone AI speak?
English or Vietnamese. You pick the call language in Calls settings. English calls can use an Australian, British or American voice.
Do I need a new phone number?
No. You can forward the number you have to your Chattoko number. Or get a new local number in Australia, the US or Canada.
What if I use all my AI voice minutes?
Extra AI voice minutes are $0.69 each, up to twice your plan's AI minutes. Then the AI stops answering and calls go to voicemail or your team until the next period. You can set a lower stop of your own in Calls settings.
Can I hear it before I sign up?
There's no demo phone line yet. You can chat with our AI in the bubble on this page. After you sign up, use Call me to test: your phone rings and you hear exactly what your callers will hear.
Let the AI answer the next call you can't.
Free to join the waitlist · 14-day trial when we open