Answer sizing, shade and stock questions, day or night.
Chattoko's AI answers your shoppers on chat and on the phone, from your own Shopify catalog and FAQs. When a question needs a person, it brings in your team.
Free to join the waitlist · 14-day trial when we open
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The questions it answers
The same questions come in every day. The AI answers them from what you already wrote.
Size and fit
It answers from your product descriptions and the size guide in your FAQs. On a product page, it knows which product the shopper means.
Shades and options
It reads the options on each product, like shades and sizes, and which ones show as sold out.
Back in stock
When a product is sold out in every size and shade, it can take the shopper's email. They get an email when the product is back in stock.
Shipping and returns
It quotes your Shopify shipping rates for the shopper's country. It answers returns questions from your own policy.
Where's my order?
It looks up the order in Shopify. It checks the email or phone number on the order before it shares anything.
Hand-off to your team
Complaints, refunds and anything it can't answer go to your team, with the chat so far. You reply from the same inbox.
Catch shoppers before they leave
Flows start a chat at the right moment. Greet a shopper when their mouse heads off the page, after they add to cart, or when their cart passes an amount you set. A cart recovery flow can offer a discount code to finish the order.
Take calls too, if you want them
If your store takes calls, the same AI answers the phone with the same facts. It can look up an order and hand the caller to your team. Calls and chats land in one inbox.
Set it up
Install the Shopify app
Install Chattoko from the Shopify App Store. The chat on your store can be live in minutes. How it works with Shopify.
Sync your products
Sync your catalog so the AI knows your products, sizes, shades and what's sold out.
Add your FAQs
Add your size guide, shipping and returns. You can import pages from your website or upload a PDF.
Test it
Ask the AI your shoppers' questions in the playground. Fix any answer, then turn on the flows you want.
Which plan?
Chat and email only? Start with Solo Chat. Want the AI on the phone too? Pick Solo. See every plan.
Questions people ask
Will it make up sizing advice?
No. It answers only from your product descriptions, your FAQs and the pages you add. If the answer isn't there, it brings in your team instead of guessing. So put your size guide and fit notes where the AI can read them.
Does it answer in my shopper's language?
Yes. By default it replies in the language the shopper writes in, using your own facts. You can also set one language for every reply.
Do shoppers know it's an AI?
Yes. On your website chat, its replies carry an AI label. If a shopper asks whether they're talking to a person, it says it's an AI and offers to bring in your team.
Can it handle returns?
It answers questions about your returns policy from your policies and FAQs. Refunds and complaints go to your team with the chat so far.
I sell on WooCommerce. Does it work?
Yes, the chat works on WooCommerce and the AI reads your WooCommerce products. Order drafts, payment links and phone orders need Shopify.
Do I need the phone part?
No. If your customers mostly write, Solo Chat is US$59 a month for chat and email. Add phone any time by moving to Solo.
Answer every shopper, even at 2 am.
Free to join the waitlist · 14-day trial when we open