Text your customers from your business number.
Send and answer texts in Chattoko. The AI drafts each reply for you to check. When the AI takes an order on a call, it can text the payment link.
Free to join the waitlist · 14-day trial when we open
What you can do with texts
Two-way texting
Customers text your business number, and you reply from Chattoko on a computer or your phone's browser.AI drafts, you send
The AI drafts a reply to every text from your FAQs. A person sends it, edits it or throws it away. The AI never texts customers on its own.Payment links by text
When the AI takes a phone order, it texts the secure payment link if the caller says yes and your number can send texts. How phone orders work.A text after a missed call
A caller nobody spoke to can get one text with a link to your chat. At most one every 3 hours per caller. Not on US or Canadian numbers yet.Chat replies by text
A website visitor can tick "text me". If they leave the chat, your reply reaches them by text.Opt-outs handled
When a customer replies STOP, they get no more texts from that number until they reply START.
Texts next to your calls
Texts live in Calls, SMS, beside your call history. Each customer's record shows their chats, calls, texts and tickets together, so anyone on your team can pick up the thread.
SMS on every phone plan
| Plan | Price | SMS a month |
|---|---|---|
| Solo | $139/mo | 100 SMS |
| Team | $299/mo | 300 SMS |
| Scale | $599/mo | 600 SMS |
Want calls with your texts? See business phone.
Questions people ask
Can the AI text customers by itself?
No. The AI drafts a reply to every text, and a person sends it, edits it or throws it away. Automatic texts are only the ones you turn on, such as a payment link a caller asked for or a text after a missed call.
Which numbers can send texts?
In Australia, a mobile number. In the US and Canada, a local number. Australian local numbers take calls only.
What do I need for an Australian mobile number?
Australian rules need your business details checked first. You send them as a regulatory bundle from the app. Once it's approved, you can get the mobile number.
Can I text customers in the US?
Yes, after a one-time carrier registration called A2P 10DLC. Until it's approved, US carriers block texts to US numbers from a US or Canadian number. Contact Chattoko support to get registered. Texts to Canadian numbers, and texts you receive, aren't affected.
What does a text cost past my plan?
It's $0.10 per segment. A long text can be more than one segment. Texts you receive don't use your allowance.
Can customers opt out?
Yes. A customer who replies STOP gets no more texts from that number until they reply START.
Is SMS on the chat-only plans?
No. SMS comes with the plans that include phone: Solo, Team and Scale.
Answer texts from the same place as your calls.
Free to join the waitlist · 14-day trial when we open