Changelog

What's new in Chattoko

The changes you'll notice, newest first. Smaller fixes aren't all listed.

Free to join the waitlist · 14-day trial when we open

November 2026

Activity log: every ticket, call, customer and settings page shows its own history.
Activity log: get a push and an email when someone adds an admin, turns off call recording or the AI receptionist, releases a phone number, or exports more than 500 rows.
Activity log: see what the AI did this week, and a line each time Chattoko support opens one of your conversations.
Activity log: choose what supervisors and operators can see, and export the log on Scale.
Plans: new chat-only plans, Solo Chat, Team Chat and Scale Chat, for businesses that don't need a phone line.
Plans: add 100 more conversations for $15 when a month runs out, or turn on auto top-up.
Plans: move up mid-month and get a share of the bigger plan's allowances straight away.
Plans: before you move to a plan with fewer seats, you see who would lose access.
Chat widget: buttons and accents follow your shop's colour.
Chat widget: a short invitation by the chat button fits the page, and folds away as the visitor reads on.
Chat widget: your AI's own picture peeks over the chat button.
Account: delete your account yourself, from the sign-out menu in the console.

Activity log: owners see who on the team changed what, and when.
Email: customer emails show as real emails, with their layout, and your replies go out as proper emails.
Email: the AI answers email from your FAQs and the customer's orders. It's off until you turn it on. Then it sends replies on its own, unless you choose "Write a draft for approval" so a person approves each one.
Email: send an out-of-office reply after hours, or while a team member is on leave.
SMS: every text thread gets an AI-drafted reply, ready for you to send.
Calls: on Shopify stores, the AI can take a phone order and send the caller a link to pay, by email, or by text from a number that can send texts.
Calls: pick from 12 hold music tracks.
Calls: pause the recording while a customer reads out a card number.
Calls: the AI takes a message from sales and scam callers instead of putting them through.
Inbox: search every conversation, including by order number.
Block list: one list blocks a number or address across calls, texts, email and chat.
AI: the Playbook: one place for your shop's rules, which the AI reads first on every channel.

Shopify: turn on the store chat from the Chattoko app, with no theme code.
Phone: get a number in Australia, the US or Canada. Only an Australian number needs a business address.
Phone: move your existing number to Chattoko, and it's protected from being released by mistake.
SMS: a chat moves to text only after the customer ticks a consent box.
Settings: your team and your business each have their own place in Settings.
Chat widget: FAQs you've switched off never reach your visitors, and search looks in the answers too.
Flows: links in chat messages can be clicked, and pictures show when you test a flow.
Calls: phone menu hours and call transcripts follow your workspace's time zone.

Free to join the waitlist · 14-day trial when we open