One plan for chat, phone and the AI that answers both.
Seats, a phone number, call minutes, AI voice minutes and SMS are included. AI chat replies are included in every conversation, with no per-resolution fee.
Chattoko opens for sign-ups soon. These are the prices at launch.
Chat, AI and your phone line
Every plan answers calls and chats with the same AI, trained on your own products and FAQs.
Solo
Everything to run support alone
$139/mo$116/mo
billed monthly · or $1,390 a yearbilled $1,390 yearly · save $278/yr
Join the waitlist- 1 seat · 300 conversations
- AI agent included — no per-chat fees
- 1 phone number + 500 call minutes
- 70 AI voice minutes · 100 SMS
- Flows, IVR, voicemail, recordings
- All integrations
Team
For small support teams
$299/mo$249/mo
billed monthly · or $2,990 a yearbilled $2,990 yearly · save $598/yr
Join the waitlist- Up to 3 seats · 1,000 conversations
- Everything in Solo
- 2 numbers + 1,500 minutes
- 200 AI voice minutes · 300 SMS
- Queues, ring groups, transfers
- Call dashboards & advanced analytics
Scale
Full contact center, white-label
$599/mo$499/mo
billed monthly · or $5,990 a yearbilled $5,990 yearly · save $1,198/yr
Join the waitlist- Up to 8 seats · 3,000 conversations
- Everything in Team
- 3 numbers + 3,000 minutes
- 500 AI voice minutes · 600 SMS
- White-label + custom AI actions
- SSO/SAML, live transcription & coaching
Chat, email and AI, without the phone
Start here if your customers mostly write. Add phone any time by moving to the same size with phone.
Solo Chat
AI chat and email for one person
$59/mo$49/mo
billed monthly · or $590 a yearbilled $590 yearly · save $118/yr
Join the waitlist- 1 seat · 300 conversations
- AI agent included — no per-chat fees
- Email tickets, flows, integrations
- Add phone any time: Solo, +$80
Team Chat
Chat and email for small teams
$149/mo$124/mo
billed monthly · or $1,490 a yearbilled $1,490 yearly · save $298/yr
Join the waitlist- Up to 3 seats · 1,000 conversations
- Everything in Solo Chat
- Advanced analytics & flow builder
- Add phone any time: Team, +$150
Scale Chat
Chat and email at scale, white-label
$299/mo$249/mo
billed monthly · or $2,990 a yearbilled $2,990 yearly · save $598/yr
Join the waitlist- Up to 8 seats · 3,000 conversations
- Everything in Team Chat
- White-label + custom AI actions
- SSO/SAML
- Add phone any time: Scale, +$300
How the 14-day trial works
A Chat + Phone trial gives you a real phone number and real minutes to try on real customers, so every trial starts with a card. Nothing is charged for 14 days.
Cancel in Settings, Billing before day 14 and you pay nothing. One trial per workspace. A chat-only trial has no phone number, and the AI's daily reply limit is half the plan's.
What costs extra
Prices in US dollars (USD), excluding taxes. GST may apply in Australia.
| Item | Price | Note |
|---|---|---|
| Extra phone number | $8/mo | Australian mobile numbers $12/mo |
| Call minutes past your plan | $0.32/min | |
| AI voice minutes past your plan | $0.69/min | AI answering stops at twice your plan's AI minutes |
| SMS past your plan | $0.10 per segment | |
| 100 more conversations | $15 | each conversation includes up to 30 AI replies |
| Remove Chattoko branding | $29/mo |
Good to know
The rules behind the numbers, so nothing on your bill is a surprise.
- Included call minutes cover calls answered in Chattoko on any of your numbers. A call forwarded to a phone, or made to a phone, uses 3 pool minutes for each minute; extra minutes are billed per actual minute.
- Past your call minutes you pay $0.32 a minute, up to twice your pool. After that, until your next billing period, callers reach your AI message taker or voicemail.
- The AI writes up to 200 chat replies a day on Solo, 600 on Team and 1,500 on Scale (100, 300 and 900 on the chat-only plans), up to 30 in one conversation and 10 on one email ticket. Past that, your team answers.
- On Shopify, extras are billed by Shopify on monthly plans only, up to a spending limit you approve. Yearly plans stop at the included amounts.
- Included SMS are sent from a number that can text. In Australia that is a mobile number, after a one-time business check; landlines, such as 07 numbers, can't text.
- Call recordings are kept 90 days, or 180 days on Scale.
How many AI voice minutes do you need?
A quick estimate. Count the calls you'd like the AI to answer, not every call.
Solo includes 70 AI voice minutes a month, Team 200 and Scale 500. Calls your team answers use call minutes instead (500, 1,500 and 3,000).
What others charge for AI
Most support tools bill AI per resolution or per minute. Prices as published by each company, in USD, checked 2 Nov 2026. They change, so check the source.
| Company | How AI is billed | Source |
|---|---|---|
| Intercom (Fin) | $0.99 per resolved conversation; $1.99 per voice resolution | fin.ai |
| Zendesk | A few AI resolutions per agent each month, then $1.50 (committed) or $2.00 each | www.zendesk.com |
| Gorgias | $0.85–$1.00 per automated interaction, $1.50 past your limit | www.gorgias.com |
| Tidio (Lyro) | AI sold as an add-on from $32.50 a month for a set number of AI conversations | www.tidio.com |
| Aircall | AI voice agent $0.29 a minute pay-as-you-go, or from $100 a month | aircall.io |
Not sure which plan?
Ask the chat bubble. It knows our plans and will tell you which one fits.
Questions people ask
What counts as a conversation?
A chat with a customer on your website, your Shopify store or your Chattoko chat page. Each one includes up to 30 AI replies. Calls are counted in minutes and texts in SMS.
What happens if I use more than my plan?
Extra call minutes are $0.32 each and extra AI voice minutes $0.69 each, up to twice your plan's AI minutes; then the AI stops answering calls. Extra SMS are $0.10 a segment. When the month's conversations are used, the AI stops and new chats go to your team until the 1st, or you add 100 more for $15.
Why do you need a card for the trial?
The trial gives you a real phone number and real call minutes, so we ask for a card to stop misuse. Nothing is charged for 14 days. Cancel in Settings, Billing before day 14 and you pay nothing.
Is there a contract?
No. Monthly plans run month to month. Yearly plans are paid up front and cost ten months. When you cancel, your plan keeps working until the end of the period you paid for.
Can I keep my phone number?
Yes. On day one, forward your existing number to your Chattoko number. If you want to move the number itself to Chattoko later, email us and we will do the port with you.
Can I add phone to a chat-only plan later?
Yes, any time: Solo Chat moves to Solo for $80 more, Team Chat to Team for $150 more, Scale Chat to Scale for $300 more.
I need more than 8 seats.
Email support@chattoko.io and tell us how many people and numbers you need.
Do prices include GST?
Prices are in US dollars and exclude taxes. GST may apply in Australia.
Can I pay through Shopify?
Yes. Install Chattoko from the Shopify App Store and the plan goes on your Shopify bill, monthly. Shopify shows the price in your store's currency.
Answer every call and chat from day one.
Free to join the waitlist · 14-day trial when we open