Chattoko for Shopify: an AI that answers shoppers on chat and phone, from your own catalog.
It answers product questions, looks up orders and sends checkout links. On a Chat + Phone plan it also answers your calls and takes phone orders that your customer pays by a link.
Chattoko opens for new shops soon. Until then, ask our AI anything in the chat bubble.
Opens for new Shopify stores at launch
What the AI does with your store
You choose which of these the AI may do, in Brain ▸ Configure ▸ AI Actions.
Answers product and stock questions
Sizes, prices, variants, stock and descriptions come from your synced Shopify catalog, so the AI quotes what your store really sells.
Looks up orders
Status, payment, items, tracking and the pickup or delivery window. The shopper gives the order number and the email or phone on the order. For a list of past orders in chat, they type a 6-digit code we email them.
Sends checkout links
The AI sends a link with the items already in the cart. Turn on draft orders and each link becomes a Shopify draft order, and the orders you choose wait for your approval first.
- Chat + Phone plans
Takes phone orders
On calls it answers, the AI reads the order back. When the caller says yes, it makes a draft order and sends the payment link by email, into the chat they have open, or by text if your number can send texts. Callers never give card details by phone.
Greets shoppers at the right moment
Flows can open a chat when a shopper is about to leave, adds to the cart, leaves a cart behind or scrolls down a page.
Emails shoppers when it's back
When a product is sold out, the AI can take the shopper's email. Chattoko checks stock every hour and emails them when it's back in stock.
Quotes your shipping rates
Approve read access to your shipping settings and the AI quotes your real shipping price instead of handing the chat to you.
Pickup and delivery times with Zapiet
Connect Zapiet and the AI offers only the days and times your calendar has open. How it works with Zapiet.
A phone order, start to finish
The same AI that answers your chats picks up the phone.
- A customer calls
- The AI takes the order
- It reads it back
- A draft order in Shopify
- A payment link
- The customer pays
Phone orders are off until you switch them on. Turn on draft orders in the Chattoko app in Shopify. Then, in Integrations ▸ Shopify, switch on "Send checkout links as draft orders" and "Take orders on calls". "Wait for approval on every phone order" starts on: the payment link goes out once an owner or admin approves the order. The AI takes orders only on calls it answers (Call ▸ AI Agent).
The link goes by text only from a number that can send texts. In Australia that is a mobile number, which needs a one-time business check; a landline, such as an 07 number, can't text. Without one, the link goes by email or into the chat instead.
What your team sees
Store context next to every conversation, in the same inbox as your calls, emails and texts.
Orders beside every chat
Each customer's Shopify orders show next to their chat and their tickets, including orders older than Shopify's usual 60 days.
Sales that came from a chat
Home's "Sales with Chattoko" card counts orders placed after a chat or call: within 3 days, or 7 when the order has a product or code the chat gave. You can set each from 1 to 14 days.
Who is on your store right now
Chattoko's Shopify pixel fills the Visitors list with every shopper browsing and the page they are on. It runs only for shoppers who allow analytics, sends no names or emails, and page views are deleted a day after the shopper's last page.
Install in three steps
No code to paste, no theme files to edit.
Install Chattoko from the Shopify App Store
Approve the app in Shopify. Then open Chattoko, sign in or create your workspace, and confirm the link to your store.
Turn the chat on in your theme
In your theme editor, open App embeds, switch on "Live chat & AI assistant" and press Save. Nothing is pasted into your theme code.
Choose a plan in Shopify
Every plan starts with a 14-day free trial, billed by Shopify. You aren't charged until it ends, and you can cancel from your Shopify admin before then.
What syncs, and when
| Data | Direction | When |
|---|---|---|
| Products: title, description, price, variants, SKU, stock, images, tags | Shopify to Chattoko | Seconds after you add, change or delete a product, plus a full sync every night at 2:30 am Brisbane time. The AI uses a change within about 5 minutes. |
| Orders the AI or your team looks up | Shopify to Chattoko, read only | Read live from Shopify when someone asks |
| Orders for sales tracking | Shopify to Chattoko | As each order is placed, changed, cancelled or refunded |
| Draft orders (if you turn them on) | Chattoko to Shopify | When the AI sends a checkout link or takes a phone order |
| Page views, carts and checkouts (Live visitors) | Your store to Chattoko | As shoppers who allow analytics browse |
| Shipping rates (if you turn them on) | Shopify to Chattoko, read only | Read from your shipping settings when a shopper asks |
Billing through Shopify
Install from the Shopify App Store and your plan goes on your Shopify bill. Shopify shows the prices in your store's currency.
Change or cancel your plan any time from the Chattoko app in your Shopify admin.
Your limit and what you've used show in Settings ▸ Billing & Plans. At the limit, add-ons, outbound calls and texts pause until you raise it in the Chattoko app in Shopify. See all plans and extras.
Light on your store
Your pages load a small loader, under 10 KB, that draws the chat button. The full chat window loads only when a shopper taps it, or earlier when a chat is already under way or a flow is about to open one.
The chat is an app embed, so it never touches your theme code, and it goes away with the app if you uninstall.
How it compares on Shopify
What each app says it covers, from its own pages, checked 2 Nov 2026. Prices and features change, so check the source.
| App | What it covers | Phone | Source (checked 2 Nov 2026) |
|---|---|---|---|
| Chattoko | Chat, email, SMS and phone in one inbox. The AI answers chats and calls, answers email once you turn it on, and drafts text replies for your team to send. From $59 a month for chat, $139 with phone (USD). | The AI answers calls and takes phone orders on Chat + Phone plans | Our pricing |
| Shopify Inbox | Free. Chat on your online store, with an AI sales associate. | Chat only | Shopify App Store |
| Tidio | Live chat, help desk and flows, with a free plan. The Lyro AI agent is a paid add-on. | No phone channel in its product menu | tidio.com · Shopify App Store |
| Gorgias | Helpdesk for email, chat, SMS and social. Can edit, refund and cancel Shopify orders inside a ticket. | Voice, for calls your team answers, is a paid add-on. AI phone answering comes through partner apps in its app directory. | gorgias.com/pricing · gorgias.com/products/voice · gorgias.com/apps |
Questions people ask
Will Chattoko slow down my store?
Your pages load a small loader of under 10 KB that draws the chat button. The full chat window loads when a shopper taps the button, or earlier when a chat is already under way or a flow is about to open one.
Will it work with my theme?
The chat is a Shopify app embed. You switch it on in your theme editor under App embeds and press Save, and no code goes into your theme. The chat draws its own button over your pages, and it is removed with the app if you uninstall.
Can the AI refund or cancel orders?
No. The AI looks up orders and their status, and it can create draft orders when you turn them on. Refunds, cancellations and changes to an order stay with your team in Shopify.
Which languages does it speak?
The chat window comes in 10 languages, picked from the shopper's browser: English, German, Spanish, French, Indonesian, Japanese, Korean, Portuguese, Vietnamese and Chinese. The AI replies in the language the shopper writes in, unless you set one language for it.
Do I need a phone plan?
No. Chat plans start at $59 a month (USD). Answering calls and taking phone orders need a Chat + Phone plan, from $139 a month.
Is there a yearly plan on Shopify?
No. Plans billed through Shopify are monthly. Yearly plans are only sold on chattoko.io.
What happens if I uninstall?
Uninstalling ends the Shopify charge and removes the chat from your theme. About 48 hours later Shopify asks us to erase your store's data, and we delete the Shopify data we hold. Your Chattoko workspace, with its chats and calls, stays until you delete it.
Let one AI answer your store's chats and calls.
Free to join the waitlist · 14-day trial when we open