Chat that answers your customers right away, and hands over when it should.
Add one line to your site, or switch on the Shopify app embed. The AI answers from your products and FAQs, and you can take over any chat yourself.
Free to join the waitlist · 14-day trial when we open
Up and running in minutes
Teach the AI
Add FAQs, import pages from your website or a PDF, and connect your Shopify catalog. How training works.Test it
Ask your AI the questions customers ask, in the Playground, and fix any answer that's off.Add the chat
Paste one line of code into your site. On Shopify, switch on the Chattoko app embed in your theme editor. No code there. AI replies are on from the start, so the AI answers as soon as the chat is on your site. You can switch them off, or have the AI reply only when nobody is online, in Brain ▸ AI Config ▸ Channels.
What the AI does in your chat
Answers from your knowledge
It uses only your FAQs, documents and product catalog. When it isn't sure, it hands the chat to your team instead of guessing.Shows your products
When it recommends a product, it names the price and shows a card with the photo and a link.Looks up orders
With Shopify, it checks an order's status once the customer gives the email or phone number on the order.Builds a checkout link
With Shopify, it can put the products a customer wants in a cart and send a checkout link, so they pay in your store.Back-in-stock alerts
With Shopify, when a product is out of stock, it takes the customer's email. They get an email when it's back.Speaks their language
It replies in the language the customer writes in. The chat window follows the visitor's browser, in 10 languages.
You take over whenever you want
Every chat shows in your inbox. Switch any chat from the AI to you, and hand it back when you're done. Chats the AI hands to a person wait in their own queue.
Choose when the AI answers: always, or only when nobody on your team is online. Works from a computer or your phone's browser.
Always labelled AI
Every AI reply shows the AI's name with an "AI" label. You can rename the AI and give it a title and picture, but the label stays. Names that suggest a person aren't allowed, and the AI says it's an AI whenever it's asked.
No website? Use your chat page
Every workspace gets its own chat page on chattoko.io. It opens your chat full screen. Share the link in your email signature, on a QR code at the counter, or in your social profiles. Take calls too? See the AI receptionist.
Start the conversation
A greeting bubble
Say hello after a few seconds, with quick questions visitors can tap.Flows at the right moment
Message shoppers when they're about to leave, add to cart, or open a page you pick. See flows.Replies by text
A visitor can tick a box to get your reply by text if they leave the chat. Needs a plan with phone and SMS, and a number that can send texts.
Chat is in every plan
Each conversation includes up to 30 AI replies, with no per-resolution fee.
| Plan | Price | Seats and conversations a month |
|---|---|---|
| Solo Chat | $59/mo | 1 seat · 300 conversations |
| Team Chat | $149/mo | Up to 3 seats · 1,000 conversations |
| Scale Chat | $299/mo | Up to 8 seats · 3,000 conversations |
| Solo | $139/mo | 1 seat · 300 conversations |
| Team | $299/mo | Up to 3 seats · 1,000 conversations |
| Scale | $599/mo | Up to 8 seats · 3,000 conversations |
Try it on this page
The chat bubble here is Chattoko's own chat, answered by our AI. Ask it anything.
Questions people ask
How do I add the chat to my site?
Copy one line of code from Settings and paste it into your site. On Shopify there's no code: switch on the Chattoko app embed in your theme editor.
Do customers know they're chatting with an AI?
Yes. Every AI reply shows the AI's name with an "AI" label that can't be turned off. If a customer asks, the AI says it's an AI and offers to bring in your team.
What happens when the AI can't answer?
It tells the customer a person will help, and the chat moves to your team's queue. You can also switch any chat to yourself at any time.
Which languages does it speak?
The AI replies in the language the customer writes in, or in one language you pick. The chat window comes in 10 languages: English, Spanish, French, German, Vietnamese, Japanese, Korean, Chinese, Portuguese and Indonesian.
What counts as a conversation?
A chat with a customer on your website, your Shopify store or your Chattoko chat page. Each one includes up to 30 AI replies. When the month's conversations are used, new chats go to your team, or you add 100 more for $15.
Do I need a website?
No. Every workspace has its own chat page. Share the link in your email signature, a QR code or your social profiles.
Does it work with WooCommerce or my own site?
Yes. Paste the line of code on any site. Connect WooCommerce with a read-only key and the AI answers from your products.
Can I remove the Chattoko branding?
Yes, for $29 a month. Scale and Scale Chat include white-label.
Put an AI on your chat, with you one tap away.
Free to join the waitlist · 14-day trial when we open