A business phone line in your browser, with an AI behind it.
Get local numbers in Australia, the US and Canada. Set up a call menu, ring groups and a hold queue. When nobody can pick up, your AI answers.
Free to join the waitlist · 14-day trial when we open
Numbers
Every phone plan includes numbers. Pick them in the app.
Local numbers
In Australia, the US and Canada. Australian local numbers need your business address.Australian mobile numbers
You need one to text in Australia. It needs an approved regulatory bundle first, which you send from the app.Keep your number
Forward your current number to Chattoko from day one. To move it over for good, email us and we'll port it with you.More than one number
Plans include 1, 2 or 3 numbers. Extra numbers are $8/mo (Australian mobile numbers $12/mo). A number can have its own ring settings.
How calls reach your team
Call menus
"Press 1 for orders." Send each option to a ring group or a phone number. Menus go up to 3 levels deep.Ring groups
Ring everyone at once, or one at a time in turn. Ring the front counter first, then everyone else too.Hold queue
When everyone is busy, callers wait with music. They can press 1 for a callback instead of holding.Where it rings
In the browser, on a teammate's mobile, or both. Turn on "press 1 to take it" so a mobile's voicemail can't take the call.Opening hours
Outside your hours, the AI answers, takes a message, or forwards the call. Close early or plan a holiday, and it ends by itself.Known customers first
Callers who are customers in your Shopify store can skip the menu and ring the people you pick first.
During and after the call
Calls in your browser
Answer, and call out from your business number, with no desk phone.Warm transfer
Talk to a teammate first, then hand the caller over. Or add a third person to the call.Voicemail
Type a greeting and pick a voice, or record your own. Or have your AI take messages instead of the beep. Hold music works the same way.Recordings
Kept 90 days, or 180 on Scale. Callers hear a notice first, and you can pause a recording during the call.Summaries
Recorded calls get a written summary with key points, next steps, the caller's mood and a transcript.Nobody forgotten
Missed calls, voicemails and messages stay in a Call back list until someone reaches the caller. Turn on a text after a missed call, with a link to your chat.
An AI for the calls you miss
The same AI that answers your chat can answer your phone. It answers from your FAQs and products, takes orders and booking requests, and puts callers through when they ask for a person.
It always says it's an AI. More about the AI receptionist.
For bigger teams
- Team and Scale
Live monitoring
See who's on a call and who's waiting, as it happens. - Team and Scale
Call analytics
Call dashboards with mood and topics, and search across call transcripts. - Scale
Live transcript and coaching
Your team sees the call as text while it happens, with AI suggestions for what to say next.
Numbers and minutes by plan
| Plan | Price | Numbers and call minutes | AI voice minutes | SMS |
|---|---|---|---|---|
| Solo | $139/mo | 1 phone number + 500 call minutes | 70 AI voice minutes | 100 SMS |
| Team | $299/mo | 2 numbers + 1,500 minutes | 200 AI voice minutes | 300 SMS |
| Scale | $599/mo | 3 numbers + 3,000 minutes | 500 AI voice minutes | 600 SMS |
Questions people ask
Which countries can I get numbers in?
Australia, the US and Canada. In Australia you can pick a local number or a mobile number. Australian mobile numbers need an approved regulatory bundle first, which you send from the app.
Do I need desk phones?
No. You answer and make calls in your browser. Calls can also ring a teammate's mobile.
Can I keep my current number?
Yes. On day one, forward your existing number to your Chattoko number. If you want to move the number itself to Chattoko later, email us and we will do the port with you.
Are calls recorded?
Recording is on when you get a number, and you can switch it off. When recording, transcription or the AI is on, callers hear a short notice first. Recordings are kept 90 days, or 180 days on Scale.
What uses my call minutes?
Calls your team answers or makes. A call answered in the browser uses 1 minute per minute. A call you make, or one answered on a mobile, uses 3. Past your plan, each real minute is billed once, not three times.
Can I text from my number?
Yes, from numbers that can text. In Australia that's a mobile number. US and Canadian local numbers can text, but texting US numbers needs A2P 10DLC registration first.
What happens when nobody answers?
You choose: your AI answers, it takes a message, callers wait in the hold queue, or the call goes to another number.
Get a number your whole team can answer.
Free to join the waitlist · 14-day trial when we open