Your support inbox as tickets, with replies the AI writes for you.
Forward your support email to Chattoko. Each email becomes a ticket. Turn on AI email and the AI replies from your own FAQs, on its own or as drafts a person approves.
Free to join the waitlist · 14-day trial when we open
How it works
Forward your mailbox
You get an address that ends in @in.chattoko.io. Add a forwarding rule in Gmail, Outlook or your email host. The app shows the steps for each.Emails become tickets
Each email arrives as a ticket. When the customer replies, it joins the same ticket.The AI answers or drafts
Turn on AI for email. It sends replies on its own unless you choose "Write a draft for approval". You can limit it to the mailboxes you pick.You reply from Chattoko
Your reply goes out as a normal email, with your signature and the earlier message quoted below.
You decide how the AI answers
A draft for approval
The AI writes the reply in the ticket. A person sends it, edits it or throws it away. You can let only owners, admins and supervisors send drafts, or have operators ask for approval.- Starts this way
Send on its own
Once AI email is on, the AI emails the customer straight away. What it can't answer, it hands to your team.
Either way, the AI writes from the same knowledge as your chat, in the customer's language. Test an email answer in the Playground before you turn it on.
What your team sees
Emails as they were sent
HTML emails show with their layout and pictures, in a safe view with scripts removed. Pictures from a sender that fails email checks wait until you load them.Orders beside the ticket
With Shopify connected, the customer's orders show next to the email.Suggest reply
On any ticket, ask the AI for a draft and edit it before you send.Teams and routing
Give each support address its own team. New tickets can be assigned to someone on that team.View original
Open the raw email source when you need to check where a message came from.Your signature
One signature for the shop, or one for each person, added to every reply.
Replies that look like you
Your own domain
Send replies from your own address, like you@yourshop.com, once your domain is verified.Out-of-office reply
Outside your opening hours, customers get an automatic reply, at most once a day.Customer ratings
After a ticket is solved, email the customer a 1 to 5 rating question. Pick when it goes.
On every plan
Email tickets come with every Chattoko plan, including the chat-only plans from $59 a month.
Train the AI that writes your replies on your own FAQs and documents, or compare the plans.
Questions people ask
Do I have to change my email address?
No. Keep your address and add a forwarding rule, so its emails also reach Chattoko. Your mailbox keeps working as before. Customers can keep replying to your own address.
Does the AI send emails without asking me?
Not until you turn it on: AI email starts switched off. Once it's on, the AI sends replies on its own, unless you choose "Write a draft for approval". Then a person approves and sends each one.
Will customers know the AI wrote the reply?
Yes. Every email the AI sends says at the top that it comes from your AI assistant, and it signs off as the AI.
What happens when the AI can't answer?
It hands the ticket to your team. Once someone on your team works on a ticket, the AI stops replying there on its own.
Can I send from my own domain?
Yes. Add a few DNS records for your domain and your replies go out from your own address, without "via chattoko.io".
Can I see a customer's orders?
Yes. With Shopify connected, the customer's orders show beside the ticket, and the AI can read them when it writes a reply.
Is there a limit on emails I send?
Yes. A workspace sends up to 50 emails a day through Chattoko. Ticket replies, AI replies, out-of-office replies and surveys all count, and a reply counts once for each person it goes to. The count resets at midnight UTC.
Turn your support inbox into tickets the AI helps answer.
Free to join the waitlist · 14-day trial when we open