Connect the tools your shop already uses.
Chattoko works with 16 tools today, from your store to your email list. They come with every plan, and you switch each one on in the console.
Free to join the waitlist · 14-day trial when we open
Your online store
Connect a store and the AI answers from your real products. Shopify stores get the most: orders, checkout links and phone orders.
Shopify
The AI answers from your synced catalog, looks up orders and sends checkout links. Each shopper's orders sit beside their chat.
Switch it on: install from the Shopify App Store, or Integrations ▸ Shopify
- Needs Shopify
Zapiet – Pickup + Delivery
The AI offers only the pickup and delivery days and times your Zapiet calendar has open.
Switch it on: Integrations ▸ Zapiet – Pickup + Delivery
WooCommerce
Connect a read-only API key. The AI answers from your products, and each shopper's orders show beside their chat.
Switch it on: Integrations ▸ WooCommerce
Channels and team alerts
Bring email and calls into the same inbox as your chats, and tell your team in Slack when something needs them.
Email
Forward your support inbox to Chattoko. Emails become tickets, and the AI can draft the replies.
Switch it on: Settings ▸ Support Email
- Chat + Phone plans
Phone (Twilio)
Your business numbers, call routing, voicemail and call history. The phone service runs on Twilio behind the scenes.
Switch it on: the Call section
Slack
Posts to a Slack channel when a chat starts, when a shopper asks for a person, or when a ticket is created.
Switch it on: Integrations ▸ Slack
Grow your email list from chats
Chattoko adds the email addresses your pre-chat forms and flows collect to the list you choose. Klaviyo also takes phone numbers. Chattoko doesn't ask shoppers for marketing consent, so getting it is up to you.
Klaviyo
Chattoko adds the email addresses and phone numbers your pre-chat forms and flows collect to your Klaviyo list, automatically once connected.
Switch it on: Integrations ▸ Klaviyo
Mailchimp
Chattoko adds the email addresses your pre-chat forms and flows collect to your Mailchimp audience, automatically once connected.
Switch it on: Integrations ▸ Mailchimp
Brevo
Chattoko adds the email addresses your pre-chat forms and flows collect to your Brevo list, automatically once connected.
Switch it on: Integrations ▸ Brevo
MailerLite
Chattoko adds the email addresses your pre-chat forms and flows collect to your MailerLite group, automatically once connected.
Switch it on: Integrations ▸ MailerLite
Omnisend
Chattoko adds the email addresses your pre-chat forms and flows collect to your Omnisend contacts, automatically once connected.
Switch it on: Integrations ▸ Omnisend
ActiveCampaign
Chattoko adds the email addresses your pre-chat forms and flows collect to your ActiveCampaign list, automatically once connected.
Switch it on: Integrations ▸ ActiveCampaign
CRM, analytics and automation
Send contacts, tickets and chat events to the rest of your stack.
HubSpot
Creates or updates a HubSpot contact when a chat captures an email or phone, and can copy your tickets to HubSpot.
Switch it on: Integrations ▸ HubSpot
Google Analytics
Sends chat events to your GA4 property: the chat window opened, and each message a visitor sends.
Switch it on: Integrations ▸ Google Analytics
Zapier
Sends new chats, new tickets and new contacts to a Zapier webhook, so you can pass them on to your other apps.
Switch it on: Integrations ▸ Zapier
API Credentials
Keeps the keys for your flows' API call step, and for custom AI actions on Scale. A key is only sent to the hosts you list.
Switch it on: Integrations ▸ API Credentials
Included in every plan
Questions people ask
Do integrations cost extra?
No. Every integration on this page comes with every plan. The phone needs a Chat + Phone plan, and custom AI actions come with Scale.
Where do I connect them?
Sign in to Chattoko and open Integrations. Email is set up in Settings, Support Email, and your phone numbers in the Call section. Shopify stores can also start from the Shopify App Store.
Who can connect an integration?
Owners and admins. Some API keys can only be saved by the workspace owner.
Which integrations does the AI use when it answers?
Shopify and WooCommerce give the AI your products, and Shopify also gives it orders. Zapiet gives it your pickup and delivery times. The others send your chats, tickets and contacts on to your tools.
Can you add a tool we use?
Email support@chattoko.io with the tool's name and what you want it to do.
Connect your store and let the AI answer.
Free to join the waitlist · 14-day trial when we open