Legal
Sub-processors
The companies that process data for Chattoko, what each one does, the data it handles, and where.
Last updated 2 Nov 2026
Used for every workspace
Customer data is stored in Google Cloud's Sydney region (australia-southeast1). The providers below handle it for the reasons given, some of them outside Australia.
| Company | What it does for Chattoko | Data it handles | Where |
|---|---|---|---|
| Google Cloud and Firebase (Google) | Hosts Chattoko: the database, file storage, sign-in, the servers, the service that runs the AI on live calls, push notifications to your team, and spoken greetings (text-to-speech). | All service data | Stored data and our servers: Sydney, Australia (australia-southeast1). Sign-in, push notifications and text-to-speech: per Google's terms. |
| Google Gemini (Google) | AI replies, call summaries, transcript analysis and coaching suggestions. | Chat and email messages, call recordings and transcripts, caller details, your knowledge base and products | USA and other countries, per Google's terms |
| Anthropic (Claude) | The same AI features as Gemini, when Gemini is unavailable or where we choose a Claude model for a feature. For a call summary it gets the transcript, never the recording. | Chat and email messages, call transcripts, caller details, your knowledge base and products | USA and other countries, per Anthropic's terms |
| Twilio | Phone numbers, calls, call recording, live transcription, SMS, and the voice the AI speaks with on calls. | Phone numbers, call audio and recordings, transcripts, text messages, call details | USA and other countries. Call recordings are stored in the USA. |
| Stripe | Card payments and subscriptions. | Email, billing details, your plan | USA |
| Resend | Sends and receives email: account and billing emails, alerts, and the emails in your tickets. | Email addresses and message content | USA |
| Firecrawl | Reads the web pages you import into your knowledge base, and turns PDF files you upload into text. | The web addresses you give it, and the files you upload | USA |
Only when you connect them
These get data only after you turn the integration on, and hold it under their own terms.
| Company | What it does for you | Data it handles | Where |
|---|---|---|---|
| Shopify | Looks up the customer in a conversation, answers questions about their own orders, makes draft orders and payment links, and counts the sales a chat led to. | That customer's name, email, phone and order details; an address only when a reply needs it | Per Shopify's terms |
| WhatsApp (Meta) | Sends and receives your WhatsApp messages. | Customers' WhatsApp numbers and messages | Per Meta's terms |
| Zapiet | Gives the AI your store's real pickup and delivery times. | Product IDs, quantities, a postcode and a date. No names or contact details | Per Zapiet's terms |
| Email marketing tools (Klaviyo, Mailchimp, Brevo, MailerLite, Omnisend, ActiveCampaign) | Once you connect one, adds the shoppers your pre-chat forms and flows collect to your list automatically: each email address, or for Klaviyo a phone number too. | Email, phone and name | Per each tool's terms |
| HubSpot | Copies tickets and contacts to your HubSpot account. | Ticket subject and description; contact name, email and phone | Per HubSpot's terms |
| Slack | Posts alerts about new chats, hand-overs and missed calls to your channel. | The customer's name, and their email or phone number | Per Slack's terms |
| Zapier | Sends the events you pick to your Zap. | The event's details, such as a new chat or contact | Per Zapier's terms |
| Google Analytics | Sends chat events from your website to your own Analytics property. | Chat events, sent from the visitor's browser | Per Google's terms |
Changes and questions
We update this page when the list changes, and change the date at the top. Changes to the Privacy Policy itself are announced by email or in Chattoko at least 30 days before they take effect.
Questions about this list, or a data processing agreement (DPA): email support@chattoko.io. Anything else: support@chattoko.io.