Chattoko vs Aircall for small businesses that also sell online
Aircall is a business phone system for sales and support teams, with AI voice agents. Chattoko is one AI for your phone, website chat and email, made for small shops. Here is where each one fits, with sources.
Last checked 2 Nov 2026. Aircall's prices are from aircall.io/pricing (US page), in US dollars before tax, billed annually.
Chattoko opens for sign-ups soon. The plans and prices here are the ones at launch.
Free to join the waitlist · 14-day trial when we open
The short answer
At a glance
Similar plans side by side. Aircall facts from its own pages on 2 Nov 2026, linked in each row.
| Aircall | Chattoko | |
|---|---|---|
| Price, billed annually | Essentials $30 per licence a month, with a minimum of 3 licences: $90 a month. Professional $50 per licence. Source | Solo $116 a month (1 seat). Team $249 (up to 3 seats). Scale $499 (up to 8 seats). A year costs ten months. |
| Phone numbers included | 1 local or toll-free number. More are $6 a month each. Source | Solo 1, Team 2, Scale 3. More are $8 a month ($12 for an Australian mobile number). |
| Calls your team takes | Unlimited inbound calls (toll-free numbers excluded). Unlimited outbound calls within the US and Canada (terms apply). Source | 500, 1,500 or 3,000 call minutes a month, then $0.32 a minute. A minute forwarded to, or dialled out to, a phone uses 3 of them. |
| AI voice minutes included | 50 a month on every plan, plus 100 once when you sign up. Source | 70, 200 or 500 a month. |
| AI voice minutes past that | $0.29 a minute pay-as-you-go, or bundles from 1,000 minutes for $250 a month. Source | $0.69 a minute, up to twice your plan's AI minutes. That is more per minute than Aircall. |
| Website chat widget | Not listed in Aircall's product menu on 2 Nov 2026. Source | Included. The same AI answers chats: 300, 1,000 or 3,000 conversations a month (100 more for $15), each with up to 30 AI replies, and up to 200, 600 or 1,500 AI replies a day. |
| Email tickets | Not listed in Aircall's product menu on 2 Nov 2026. Aircall connects to help desk apps. Source | Included. Emails become tickets, and the AI can reply from your FAQs. |
| Text messages (SMS) | SMS and MMS are in Essentials. The plan table says to contact Aircall for domestic SMS rates. AI Messaging Agents for SMS and WhatsApp cost $0.15–$0.35 a conversation. Source | 100, 300 or 600 SMS a month, then $0.10 a segment, from a number that can send texts. In Australia that is a mobile number, after a one-time business check; landlines can't text. The AI drafts replies to texts for your team to send. |
| Integrations | 250+, as Aircall states. Source | 16, on our integrations page. See them all. |
| Shopify | A Shopify integration shows customer details before you pick up. Aircall lists Shopify among the apps its AI agents can use, and an AI Order Agent in its product menu. Source · Source | A Shopify app. The AI answers from your catalog and checks orders. On a call it can put an order into Shopify as a draft and send the caller a link to pay, by text if your number can send texts, or by email. Phone orders are off until you turn them on, and each one waits for your OK unless you change that. |
| Australian numbers | Yes. Aircall has an Australian site with plans in Australian dollars. Source | Yes. Numbers in Australia, the US and Canada. |
| Where data is stored, as each says | For new Australian accounts, call recordings, voicemails and transcripts are stored at rest in AWS Sydney, and AI Voice Agent data too for accounts opened from 6 Oct 2026. Source | Customer data is stored in Google Cloud's Sydney region. Calls run through Twilio, and the AI models are run by Google and Anthropic. See our sub-processors. |
| Trying it | "Free access" to test it, with 100 AI voice minutes at sign-up. The pricing page does not say whether a card is needed. Source | A 14-day trial. We ask for a card; nothing is charged for 14 days. |
What a two-person shop might pay
An example, not a quote. Two people answer the phone, and you want the AI to answer about 200 minutes of calls a month and the chats on your website. Prices a month, billed annually, in US dollars before tax.
| Aircall plus a chat tool | Chattoko Team | |
|---|---|---|
| Phone plan | Essentials, 3 licences (the minimum) × $30 = $90.00 | Team: $249, with 3 seats, 2 numbers and 1,500 call minutes |
| AI answers 200 minutes of calls | 50 minutes included, then 150 × $0.29 = $43.50 | 200 AI voice minutes included: $0 |
| AI chat on your website | Not in Aircall's product menu. For example, Tidio Starter $24.17 + Lyro AI add-on $32.50 for 50 AI conversations = $56.67 Source | Included: 1,000 conversations a month, up to 600 AI replies a day: $0 |
| Email tickets | Not included above | Included: $0 |
| Total a month | $190.17 | $249 |
Where Aircall is stronger
Lower AI price per minute
$0.29 a minute pay-as-you-go, and less in bundles. Ours is $0.69 a minute past your plan. SourceMany more integrations
Aircall says 250+, across CRM, help desk and e-commerce apps. We have 16. SourceMade for calling teams
Power Dialer, call campaigns, whisper and barge, and live monitoring on its Professional plan. SourceUnlimited calls
Unlimited inbound calls, and unlimited outbound calls within the US and Canada, on every plan (terms apply). SourceMore AI voice languages
Aircall lists 38 languages with custom voices for its AI Voice Agents. SourceA larger company
Aircall says 24,000+ businesses use it, and it has an Enterprise plan with SSO, SLAs and compliance support. Source
What Chattoko does differently
One AI for calls, chat and email
Train it once on your products and FAQs. It answers website chat and phone calls, answers email once you turn that on, and drafts replies to texts. How the AI answers calls.Phone orders into Shopify
The AI can put a caller's order into Shopify as a draft and send them a link to pay: by text if your number can send texts, or by email. You check each order first, unless you turn that off. Chattoko for Shopify.Seats, minutes and AI in one price
Each plan includes seats, a number, call minutes, AI voice minutes, SMS and AI chat replies (up to 200, 600 or 1,500 a day). Overage prices are on the pricing page.Made for small teams
Plans start at one seat, with no minimum number of licences.
Try our AI
Ask it about plans, phone numbers or Shopify. It is Chattoko's own AI, set up the way you would set up yours.
How to switch from Aircall
No downtime, and no need to move your number on day one.
Forward your number
Start your trial and get a Chattoko number. Set your current number to forward calls to it. Customers keep calling the number they know.Keep Aircall while you try
Leave your Aircall account as it is during the 14-day trial. Check your Aircall plan's terms before you cancel anything.Rebuild menus and hours
Set up your call menu, opening hours, voicemail and team in Chattoko. Train the AI on your website, FAQs and products, and test it before customers call.Move the number later
When you're happy, email us and we'll port your number to Chattoko with you. More on switching.
Questions people ask
Is Chattoko cheaper than Aircall?
It depends on your team. Aircall needs at least 3 licences ($90 a month billed annually), includes unlimited inbound calls, and its extra AI voice minutes cost less than ours ($0.29 a minute against $0.69). Chattoko starts at one seat ($116 a month billed annually) and includes website chat, email tickets and more AI voice minutes in the plan. Use the worked example on this page with your own numbers.
Can I keep my phone number?
Yes. On day one, forward your current number to your Chattoko number, so customers keep calling the number they know. When you are ready, email us and we will move (port) the number to Chattoko with you.
Do I have to cancel Aircall to try Chattoko?
No. Forward your calls during the 14-day trial and keep your Aircall account until you decide. Check your Aircall plan's terms before you cancel anything.
Where is my data stored?
Chattoko stores customer data in Google Cloud's Sydney region. Calls run through Twilio, and the AI models are run by Google and Anthropic; our sub-processors page lists each company and what it does. Aircall says new Australian accounts keep call recordings, transcripts and AI Voice Agent data in AWS Sydney.
Is there a contract?
Not with Chattoko. Monthly plans run month to month. Yearly plans are paid up front and cost ten months. When you cancel, your plan keeps working until the end of the period you paid for.
Where do the Aircall numbers on this page come from?
From Aircall's own website on 2 Nov 2026: the US pricing page, in US dollars, billed annually. Aircall shows other prices on its Australian site. Prices change, so check the links on this page before you decide.
Do prices include GST?
Chattoko's prices are in US dollars and exclude taxes. GST may apply in Australia. Aircall's US prices on this page are also before tax.
Sources
Last checked 2 Nov 2026, on Aircall's own pages: pricing, homepage and product menu, integrations, Shopify integration, Australian pricing and regional data storage. The example's chat tool: Tidio pricing. We re-check this page at least every three months. Spotted something out of date? Email support@chattoko.io.
Aircall is a trademark of its owner. Chattoko is not affiliated with Aircall. Tidio is a trademark of its owner.
Answer every call and chat with one AI.
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