Get an Australian phone number
A Chattoko number rings your team in the console and can be answered by your AI. In Australia you choose a landline, which takes calls only, or a mobile (04…), which calls and texts.
Before you start
- Your workspace is on a Chat + Phone plan (Solo, Team or Scale), or its free trial.
- Your business name is set in Settings ▸ Business profile.
- To text from Australia: your ABN and a business registration document as a PDF, JPG or PNG (an ASIC company extract, a certificate of registration, or your ABN registration).
Steps
Open Call ▸ Phone numbers. If it says Phone calls are not enabled yet, press Request activation first.
Pick Australia as the country, then Calls only (landline) or Calls + texts (mobile, 04…). A landline can never text.
The first time, fill in Business details (required by telecom regulation) with the official street address, as it appears on a bill or Google Maps. Press Submit for verification.
If the carrier can't match the address, pick your property from the suggestions and press Use this address, or press Ask Chattoko to verify it for me.
For a mobile, enter your ABN and your business name and address exactly as printed on your document, attach the document and press Submit for verification. Approval usually takes 1–3 business days.
Once it says Business verification approved, press Buy SMS number to carry on.
For your first number, choose No recording — instant ring or Record calls. With recording on, callers hear a short legal notice first.
Type a few digits in Filter by digits (optional) if you like, then press Search numbers.
Press Get this number next to the one you want.
Check it worked
The number shows under Your numbers on Call ▸ Phone numbers. In Call ▸ Settings, under Call me to test, enter your mobile and press Call me now: it rings from your new number.
If it didn't work
- "The phone carrier couldn't verify this address."
- Type it exactly as on a bill: street number and name, the suburb (not the city), state and postcode. In a shopping centre, use the centre's street address with your shop number.
- SMS verification was rejected.
- Read the reason shown, correct the business name and address so they match your document letter by letter, and press Fix & resubmit.
- It asks me to set my business name first.
- Add it in Settings ▸ Business profile ▸ Business name, save, and submit the verification again.
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