Add the chat to your Shopify store
On Shopify, Chattoko runs as an app embed called Live chat & AI assistant. You switch it on in your theme editor and the chat bubble shows on every page of your store.
Before you start
- Access to your Shopify admin, with permission to install apps and edit your theme.
- A Chattoko workspace, and you're signed in to it as the owner or an admin.
Steps
In Chattoko, open Integrations ▸ Shopify, type your store's address (yourstore.myshopify.com) in Store domain and press Install Chattoko app. Your Shopify admin opens in a new tab.
Approve the Chattoko app on Shopify's screen.
In the Chattoko app in your Shopify admin, press Open Chattoko, and sign in to your workspace if it asks.
When Chattoko asks to connect your Shopify store to this workspace, check the store name and press Continue.
No plan on this workspace yet? Chattoko takes you back to the Chattoko app in Shopify to pick one: approve it on Shopify's page.
In the Chattoko app in Shopify, under Chat on your store, press Turn on chat. In the console, it's Turn on in Shopify on Settings ▸ Installation.
Your theme editor opens with Chattoko switched on. Press Save.
Check it worked
Open your store in a new tab and look for the chat bubble. Settings ▸ Installation shows On in your live theme after you next open Chattoko in your Shopify admin.
If it didn't work
- The switch is on but no bubble shows.
- Make sure you pressed Save in the theme editor. Your store also shows the chat only once a plan is active.
- I see two chat bubbles.
- The Chattoko code was pasted into your theme as well as the app embed. Remove the pasted code and keep the app embed.
- It says this workspace pays for its plan through another store.
- Uninstall Chattoko from that store first (that ends its charge), then open the Chattoko app in your new store again.
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