Set your opening hours
Your opening hours tell the chat when your team is in. Outside them, visitors see your offline message, the AI tells customers your hours, and calls and the out-of-office email follow the same schedule.
Steps
Open Settings ▸ Operating Hours.
Switch on Enable Operating Hours.
Check the Timezone is your shop's, for example Australia/Brisbane.
For each day, switch it on or off and set the opening and closing times. A closing time before the opening time runs past midnight and shows (next day).
Under Holidays (closed all day), pick a date and press Add. Repeat for each public holiday you close.
Decide on Pause AI replies outside hours. Off, your AI answers chats and emails 24/7; on, visitors get a one-time away notice and emails wait for your team.
Press Save changes.
To change what visitors read while you're closed, open Settings ▸ Appearance ▸ Content ▸ Chat and edit the Offline message.
Check it worked
Home shows Open now or Closed. In Brain ▸ Configure ▸ Business facts, the line under the hours box shows your schedule as the AI reads it.
If it didn't work
- The chat still shows online at night.
- Enable Operating Hours is off. When it's off, the chat always shows as online.
- The AI gives customers different hours.
- Something is typed in What the AI says about opening hours in Brain ▸ Configure. Clear it, or press Use my opening hours, then press Save AI Config.
- I want to hide the chat button when we're closed.
- Open Settings ▸ Appearance ▸ Advanced and switch off Show the chat outside opening hours. It only works while Operating Hours is on.
Related
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