411 calls and chats in five weeks. One front desk.
Mr T's Bakery is our sister business. It uses Chattoko at no cost.
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How a Brisbane bakery runs its phone and website chat on Chattoko
Mr T's Bakery is a Brisbane bakery and caterer. Most of its catering orders start with a phone call or a question on the website. In October 2026 it moved its calls, website chat and customer emails into Chattoko.
- Office and event catering, cooked by hand in a Fortitude Valley kitchen
- Breakfast, morning tea, lunch platters, salads and finger food
- Birthday cakes, and cakes and cupcakes with a company's logo
- Order by 4 pm for next-day delivery to a Brisbane office
- Delivery across the wider Brisbane area, on orders from $150
What the AI answers from
The bakery's own documents, as of 10 Nov 2026.
116 FAQs
Delivery areas and fees, the cut-off for next-day delivery, invoices for corporate orders, and gluten-free, dairy-free, vegan, vegetarian and halal options.
178 products
The menu comes from the bakery's Shopify store, so the AI quotes the products and prices that are on the website.
From its FAQs, word for word
- “What is the cut-off time for next-day delivery?”
- “Do you provide invoices for corporate catering?”
- “How many pieces of lunch platters should I order for an event of 50-100 people?”
- “How far do you deliver?”
The setup
6 Oct: website chat goes live
The AI answers from the bakery's own menu and FAQs, and hands over to a person when it should.
11 Oct: calls ring through Chattoko
The shop's incoming calls start ringing through Chattoko. The team answers them in the Chattoko app.
31 Oct: the AI receptionist picks up
The AI receptionist starts picking up calls as well.
The first five weeks
6 Oct – 9 Nov 2026, Brisbane time.
| What we counted | Number |
|---|---|
| Calls in and out, and website chats | 411 |
| Incoming calls (from 11 Oct) | 260 |
| Website chats | 126 |
| Chats the AI handled start to finish, with no person needed | 40, about 1 in 3 |
| Calls the AI receptionist answered in its first 10 days (31 Oct – 9 Nov) | 37 |
| Orders placed within days of a Chattoko conversation | 50 orders, A$17,777 |
| …after a conversation the AI handled on its own | 9 orders, A$3,517 |
| First-time customers among those orders | 19 |
In the owner's words
How we count
An order counts when it was placed within 3 days of a call or chat that a person or the AI answered, matched by the customer's email or phone number. If the chat gave them a product or a code they then used, the window is 7 days. Test calls, cancelled orders and in-store sales are not counted. These numbers show orders that followed a conversation. They don't show that the conversation caused the order.
Any business that takes orders or bookings by phone can run the same setup.
Hear the AI receptionist yourself.