“Have you got the big bag?” Answered while you're with a customer.
When you can't pick up, Chattoko's AI answers calls and chats from your FAQs and products: which sizes and flavours you have, delivery areas, opening hours. On a call it takes a message for your team. Add pet health questions to the topics it hands to your team, and it's set up to pass them on.
No website? It answers your phone and gives you a chat page to share. How
Solo, US$139 a month. Chat and email only: Solo Chat, US$59 a month. Month to month, no lock-in.
Solo: about A$200 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Hear it answer a stock call
A 35-second film with a real Chattoko call. Pickle & Pounce is a made-up shop.
Read what the video says
- [The shop phone rings and buzzes on the counter: Incoming call, Mick. Then the Calls list changes from Ringing to AI answering, with Chattoko (AI). On the real call a recording notice plays before the greeting.]
- Chattoko AI: Hi, I'm Chattoko, the virtual AI assistant at Pickle & Pounce. ···
- Caller (AI voice): Have you got the twelve kilo grain-free dog food?
- Chattoko AI: ··· The 12 kilo Grain-Free Adult Dog Food, Chicken, is sold out at the moment.
- Chattoko AI: We do have the 6 kilo and the 2 kilo in stock.
- Caller (AI voice): ··· Is it okay for a puppy?
- Chattoko AI: That's a question for your vet or our team, as I can't give feeding advice for a puppy.
- Chattoko AI: ··· Thanks, Mick. The team will call you back about the puppy question and the 12 kilo restock.
- [Calls, Call back: Mick, 10:40 am, AI took a message. Summary: The customer, Mick, called to check the availability of the 12kg grain…]
- [End card: Chattoko answers your phone. Hear it answer a real call: chattoko.io]
The big bag, and a puppy question
A caller asks about a bag size, then about a puppy. The AI answers from the catalog, passes the health question to the team and takes a message for a call-back.
Pickle & Pounce is a made-up shop. Its Playbook has a rule that pet health and feeding questions go to the vet or the team. The two ringing screens are a re-creation: on the real call, the AI answered straight away. On a call it checks stock once "Search Shopify catalog" is ticked in Brain ▸ Configure ▸ AI Actions, as on this shop, or once "Take orders on calls" is on.
Try it now
Works with what you have
It works with no website, WordPress, another site builder or Shopify.
- No website: it answers your phone from the FAQs you type in, and you get a chat page to share. How it works
- WordPress or WooCommerce: install our free plugin. It answers from your FAQs, and from your products after you connect WooCommerce and sync your products. WordPress steps
- Wix, Squarespace or another site builder: paste one line of code on a plan that allows custom code. The steps
- Shopify: install from the Shopify App Store. It reads your products, each size and flavour, and your orders. Install from the Shopify App Store
The calls that come while you're serving
What pet store customers ask, and what the AI does with each.
“Have you got it in the 12 kg?”
On Shopify it reads each product's sizes and flavours, and which ones show as sold out. On a call it reads the catalog once "Take orders on calls" is on. Without Shopify, it answers from the products and prices in your FAQs.
“Is it back in stock?”
On Shopify, when a size or flavour sells out, it can take the customer's email. They get one email, from your shop, when it's back in stock.
“Do you deliver to me?”
Put your delivery areas, days and fees in your FAQs, and the AI answers with them. On Shopify it can also quote your shipping rates for their country or state.
“Is this OK for my puppy?”
Add pet health and diet questions in Brain ▸ Playbook ▸ When to bring in a person, and it's set up to pass them on. In the chat it hands over; on a call it takes a message with the caller's name and number.
Grooming and appointments
On a call it writes down what the customer wants and when, with their name and number, so your team can confirm. In the chat it hands the request to your team. Your booking system stays as it is.
“What time do you close?”
Set your weekly hours once, and the AI tells callers when you're open. It knows today's date and time at your shop.
An order in your website chat
An example chat on a Shopify store. The big bag is sold out, so the AI offers the email and sells the smaller one.
- Customer: Hi, have you got the grain-free adult dog food in the 12 kg bag?
- AI: The 12 kg bag is sold out right now. The 6 kg bag is in stock at $64. I can email you as soon as the 12 kg is back.
- Customer: I'll take the 6 kg. Do you deliver to Brunswick?
- AI: Yes, we deliver to Brunswick. It's $9.95, or free over $79. What email and full name should go on the order, and the delivery address?
- Customer: Jo Park, jo@example.com, 8 Albert St, Brunswick VIC 3056
- AI: Thanks, Jo: 1 × Grain-free adult dog food, 6 kg, $64, delivered to Brunswick. Shall I send the checkout link?
- Customer: Yes please.
- AI: Here's your order. Tap Checkout to pay. 1 × Grain-free adult dog food (6 kg). Estimated total $64.00. Checkout button.
- The customer pays on Shopify's checkout: order #3307, $64.00.
Knows each size's stock. Sold out in one size, it can offer a back-in-stock email from your shop.- Answers from your FAQs. Your delivery areas and fees.
- Makes the checkout link. Name, email and address ride along into Shopify's checkout.
- Paid. Order #3307 is in Shopify. A new delivery, ready to pack.
When nobody can take the call
Your phone rings first. If nobody picks up, the AI answers. It answers from your FAQs, and when a caller needs a person it asks for a name, a number and a reason. You get an email, and the caller waits in your Call back list until someone reaches them. On Shopify, once you switch phone orders on, it can also take the order and send a link to pay. By default, you approve each phone order first.
Set it up
Get a number
Get a new local number in Australia, the US or Canada, or forward the number you have now to it. Choose when the AI answers: when nobody picks up, outside opening hours, or every call.
Add the chat to your site
On WordPress, install the free plugin. On Shopify, install the app and sync your products. On another builder, paste one line of code. No website? Share your chat page.
Add your FAQs and your hand-over topics
Your opening hours, delivery areas and fees, and the brands and bag sizes you stock. You can also import pages from your website or a PDF. In Brain ▸ Playbook ▸ When to bring in a person, add the questions that go to your team, like pet health. On Shopify: in Brain ▸ Configure ▸ AI Actions, tick "Look up Shopify order status", "Notify when product is restocked", "Send a checkout link for listed products" and "Shipping rates for destination".
Test it
Try it in the Brain playground, as a chat, or as a phone call in text. Then, in Calls settings, tap Call me to test: your phone rings from your business number, so you hear what callers hear.
Which plan?
Prices are in US dollars.
Want the AI on your phone? Pick Solo. Chat and email only? Start with Solo Chat. See every plan or work out what missed calls cost you.
Questions people ask
Will it give advice about a pet's health?
Add pet health and diet questions in Brain ▸ Playbook ▸ When to bring in a person, and it's set up to pass them on instead of answering. In the chat it hands the conversation to your team; on a call it takes a message with the caller's name and number. Until you add them, it answers from your product descriptions and FAQs.
Can it book grooming or a vet visit?
No. On a call it writes down what the customer wants and when, with their name and number, so your team can confirm. In the chat it hands the request to your team. Your booking system stays as it is.
Does it know which bag size is in stock on a call?
Yes, once "Take orders on calls" is on: it knows which sizes and flavours show as sold out, and checks the one a caller asks about. In the chat it does the same.
What happens when a bag size sells out?
On Shopify, when a product or one size or flavour of it shows as sold out, the AI can take the customer's email. They get one email, from your shop, when it's back in stock. Without Shopify, it answers from your FAQs and the products you list there.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
We don't have a website. Can we still use it?
Yes. Get a number the AI answers when you can't, and teach it with the FAQs you type in. You also get a chat page to share on Instagram, Facebook or your Google profile.
Can I keep my phone number?
Yes. On day one, forward your number to your new Chattoko number, and callers ring the number they know. To move the number itself to Chattoko, email support@chattoko.io and we will do the port with you. A port can take up to six weeks.
Let the AI answer the next stock call.
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