Hands full of stems? Your shop's phone still gets answered.
Chattoko's AI answers your calls and chats from your own products and FAQs. On a Shopify store it takes the order, reads the card message back and drafts the order. By default, you approve each phone order before the payment link goes out.
On Shopify? Install from the Shopify App Store
Solo, US$139 a month. Month to month, no lock-in.
That's about A$200 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Read what the video says
- [Phone ringing]
- [Screen: Chattoko picks up]
- Chattoko AI: Hi, you've reached Wren and Wattle Flowers.
- Chattoko AI: I'm Wren, the shop's AI assistant.
- Chattoko AI: How can I help you today?
- Caller: Hi, I'd like a dozen red roses
- Caller: for pick-up on Friday, please.
- Chattoko AI: ··· Pick-up Friday, 9 am to 1 pm, noted.
- Chattoko AI: Would you like a handwritten card with them, and what should it say?
- Caller: Could you write: still you, full stop,
- Caller: always, full stop,
- Caller: then a dash, and Sam?
- Chattoko AI: Still you. Always. — Sam.
- Chattoko AI: Is that right?
- Caller: Yes, that's right,
- Caller: please put it through.
- Chattoko AI: ··· The shop checks every phone order first,
- Chattoko AI: so the payment link will be emailed once it's confirmed.
- [New order waits for the shop: card message and pickup, ready to check]
- [One tap to approve]
- [Payment link emailed to Sam]
- [Sam pays from the email link]
- [The shop sees: Paid]
- [Sam collects the roses]
- [Chattoko answers your shop's phone. You still approve every order. chattoko.io]
Try it now
Works with what you have
It works with Shopify, a site an agency built, or WordPress.
- Shopify: install from the Shopify App Store. It reads your products, and with phone orders on it drafts the order. Install from the Shopify App Store
- A site an agency built: one line of code goes in once. Send the steps to whoever looks after your site. The steps
- WordPress or WooCommerce: install our free plugin and paste your workspace ID. WooCommerce steps
What it does depends on your shop
It answers the phone and the chat either way. What happens to an order depends on where you sell.
On Shopify
It takes the order on the call or in the chat, drafts it in your store and sends the customer a link to pay. By default, each phone order waits for your OK first, and so does a chat order with a card message. The film shows a phone order with that approval left on.
Not on Shopify
On WooCommerce, Wix or Squarespace, or with no online store, it still answers from your FAQs and opening hours. On a call it takes the order as a message, so you can call the customer back. In the chat it hands the conversation to you.
The calls that stop you mid-bouquet
What callers ask a florist, and what the AI does with each.
“Can I add a card?”
On the products you set to take a card, it asks what to write. On a call it reads the message back word for word, and reads the whole order back before it puts it through.
“Can I pick it up Friday?”
Connect Zapiet and the AI offers only the pickup and delivery times your Zapiet calendar has open. Without Zapiet, the customer picks pickup or delivery at Shopify's checkout. The shop in the film has no Zapiet: its pickup times are in an FAQ, and its call notes tell the AI to offer them and write the one chosen in the order's note. Yours go in Brain ▸ Playbook ▸ Phone calls.
“Can you still deliver today?”
Put your same-day cut-off, your delivery areas and your fees in your FAQs, and the AI answers with them. It knows today's date and time at your shop.
“Do you have peonies?”
It answers from your Shopify catalog, so it knows which products show as sold out. On a call it reads the catalog once "Take orders on calls" is on. It's set up to answer only from your catalog and FAQs: when something isn't there, it says so and takes a message.
Weddings, funerals and events
For an order from your catalog, it gives the total and can put it through. Anything custom comes to you with the details, so you can quote it yourself.
“What time do you close?”
Set your weekly hours once, and the AI tells callers when you're open. Add your holiday dates, and calls on those days follow your closed-hours step. Put holiday hours in an FAQ so the AI can say them ahead of the day.
From ring to paid
Here is one phone order on a Shopify store, start to finish.
- A customer calls
- The AI takes the order and reads the card back
- A draft order in Shopify
- You approve it
- A link to pay, by text or email
- They pay, and you make the bouquet
Phone orders are off until you turn them on. In Brain ▸ Configure ▸ AI Actions, tick "Send a checkout link for listed products". Then, in Integrations ▸ Shopify, switch on "Send checkout links as draft orders", then "Take orders on calls". The AI takes orders only on calls it answers (Call ▸ AI Agent). "Wait for approval on every phone order" starts on, so each phone order waits for your OK unless you switch it off. Chat orders with a card message or an allergy note also wait for your OK unless you switch that off. You can also hold orders with any other request, or with a subtotal at or above an amount you pick. Callers never give card details on the phone: they pay on Shopify's checkout.
The link goes by text only from a number that can send texts. In Australia that is a mobile number with an approved business check; a landline, such as an 07 number, can't text. Then the link goes by email or into the customer's chat.
Your busiest days, covered
Valentine's Day and Mother's Day
Your phone rings first. If nobody picks up, the AI answers. You choose how long it rings, or have the AI answer every call for the day.
Before you open and after you close
Set the AI to answer outside opening hours. Callers get their answers and, on Shopify, can still place an order.
Closed for a break
Set a closure with a short message callers hear first. Put special hours, like Christmas hours, in an FAQ and the AI will say them.
Set it up
Get a number
Get a new local number in Australia, the US or Canada. Or forward the number you have now to it. To send texts from an Australian number, you need a mobile number, and that needs a one-time business check first. It usually takes 1–3 business days.
On Shopify: install the app
Install Chattoko from the Shopify App Store and sync your products. In Brain ▸ Configure ▸ AI Actions, tick "Send a checkout link for listed products". Then, in Integrations ▸ Shopify, switch on "Send checkout links as draft orders" and "Take orders on calls". Shopify asks you to approve draft orders first. Under Item messages, name the card field as it is on your product page and type the Shopify tag your card products carry. How it works with Shopify. Not on Shopify? Add the chat with the WordPress plugin or one line of code.
Add your FAQs
Your pickup times, delivery areas and fees, same-day cut-off, and how much notice wedding or event flowers need. You can also import pages from your website or a PDF.
Test it
Try it in the Brain playground, as a chat, or as a phone call in text. Then, in Calls settings, tap Call me to test: your phone rings from your business number, so you hear what callers hear.
Which plan?
Solo comes with one number. Here is how to check whether it fits your shop. Prices are in US dollars.
A quieter shop. Your team answers most calls. The AI takes the ones you can't get to: say 1 a day, 2 minutes each, 26 days a month. About 52 AI voice minutes a month. Solo fits: it includes 70 a month, for $139/mo.
A busier shop. The AI answers 3 calls a day instead. About 156 AI voice minutes a month. Team fits: it includes 200 a month, for $299/mo. Solo's AI can go up to twice its 70 minutes, then stops.
Calls your team answers in Chattoko use your plan's call minutes. A call that rings through to your own mobile uses 3 of them for each minute.
Questions people ask
I don't use Shopify. Can it still take orders?
It still answers calls and chats from your FAQs and opening hours. To put an order through and send a link to pay, it needs your Shopify store and the Chattoko Shopify app. Without Shopify, on a call it takes the order as a message so you can call the customer back, and in the chat it hands the conversation to you.
What if it gets the card message wrong?
On a call it reads the message back word for word and asks if it's right before it puts the order through. "Wait for approval on every phone order" starts on, so the order waits for your OK, and you can fix the draft in Shopify before you approve it.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
Do I need Zapiet?
No. Without Zapiet, the AI takes the order and the customer picks pickup or delivery at Shopify's checkout. With Zapiet connected, the AI offers only the pickup and delivery times your Zapiet calendar has open, and puts the time on the order.
Does it organise the delivery?
No. On a delivery order it asks for the delivery address and reads it back. It doesn't book a driver or a courier: the delivery stays with you.
We get orders from a relay network like Interflora or Petals. Does this change them?
No. Relay orders keep arriving the way they do now. Chattoko answers your shop's own phone, website chat and email.
What about Valentine's Day and Mother's Day?
Choose how long your phone rings before the AI answers, or have the AI answer every call on your busiest days. Put that day's cut-off in an FAQ, and the AI answers with it. A product that shows as sold out in Shopify is sold out to the AI too.
Can I keep my phone number?
Yes. On day one, forward your number to your new Chattoko number, and callers ring the number they know. To move the number itself to Chattoko, email support@chattoko.io and we will do the port with you. A port can take up to six weeks.
Let the AI take the next order call.
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