“Where's my order?” Answered from your store, while you're with a customer.
Chattoko's AI answers your website chat from your own Shopify catalog and FAQs: what's in stock, delivery areas and lead times, and where an order is. On the phone it answers from your FAQs, and from your catalog once you switch on phone orders. Damage claims and refunds go to your team.
On Shopify? Install from the Shopify App Store
Solo, US$139 a month. Chat and email only: Solo Chat, US$59 a month. Month to month, no lock-in.
Solo: about A$200 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Watch it answer a call and a chat
Two short films. Hearthline Home is a made-up shop. The call, the chat and every AI answer in them are real Chattoko.
Read what the video says
A homewares shop's phone rings while the owner is carrying a rug. Chattoko's AI answers, finds the caller's sofa order and says it has been sent, then takes a message about a scratched chair leg so the team can call him back. The owner finds the message in her Call back list. Dramatisation with a real Chattoko call.
- [The shop phone rings and buzzes on the counter: Incoming call, Dan Whitlock. Then the Calls list changes from Ringing to AI answering, with Chattoko (AI). On the real call a recording notice plays before the greeting.]
- Chattoko AI: Hi, I'm Chattoko, the virtual AI assistant at Hearthline Home. ···
- Caller (AI voice): Hi, I ordered a sofa, the Harbour three-seater. ···
- Chattoko AI: ··· Thanks, Dan, I found it.
- Chattoko AI: Your Harbour 3-Seat Sofa in oat linen is marked as fulfilled, so it has been sent. ···
- Caller (AI voice): ··· One of the dining chairs I got from you last month has a scratched leg. ···
- Chattoko AI: ··· I've saved that for the team, Dan, and they'll call you back about the scratched chair leg.
- [3:05 pm. Calls, Call back: Dan Whitlock, 2:40 pm, AI took a message.]
- [Message from caller. Name: Dan. Reason: Customer says one of the dining chairs bought last month has a scratched leg. Wants a call back about it.]
- [End card: Chattoko answers your phone. Hear it answer a real call: chattoko.io]
“Where's my sofa?”
The shop's phone rings while the owner is carrying a rug. The AI answers and says it's an AI, finds his order and tells him it has been sent, then takes a message about a scratched chair leg for the Call back list.
Hearthline Home is a made-up shop, and the caller's voice is made with AI. The call is shortened: a recording notice plays before the greeting, and the AI finds the order after he gives the order number and the email on the order. The two ringing screens are a re-creation: on the real call, the AI answered straight away. He asks for a call back, so the AI takes a message. Order lookup needs Shopify, with "Look up Shopify order status" ticked in Brain ▸ Configure ▸ AI Actions.
Read what the video says
At night a shopper asks a homewares shop's chat whether a dining table is in stock in 180 cm. Chattoko's AI says the 180 cm is sold out, the 160 cm is in stock, and takes her email. When the 180 cm is restocked she gets a back-in-stock email in the shop's name. Dramatisation with real Chattoko answers.
- [Gentle music. Nobody speaks in this film.]
- [The shop's page for the Linden Oak Dining Table, 9:20 pm. Size 180 cm is crossed out: Sold out.]
- [A shopper types in the shop's chat] Is the oak dining table in 180 cm in stock?
- [Chattoko AI answers in the chat] The 180 cm Linden Oak Dining Table is sold out. The 160 cm size is in stock, and it also seats six. I can email you when the 180 cm is back. If you'd like that, what email address should I use?
- [···] [She gives her email. Chattoko AI] You're on the list. We'll email you as soon as the 180 cm Linden Oak Dining Table is back in stock. We can't promise a restock date, though.
- [An email from Hearthline Home: Linden Oak Dining Table (180 cm) is back in stock!]
- [End card: Chattoko answers your shoppers. Ask it a shopper's question: chattoko.io]
Sold out in her size
At 9:20 pm a shopper asks about a dining table in a size that is sold out. The AI tells her which size is in stock and takes her email. When the 180 cm is back in stock, she gets one email, from the shop.
Hearthline Home is a made-up shop. The chat, the product page and the email in the film are real. The email is sent by a check that runs every hour, so it follows the restock by up to an hour or so. Back-in-stock emails need Shopify, with "Notify when product is restocked" ticked in Brain ▸ Configure ▸ AI Actions.
Try it now
Works with what you have
It works with Shopify, WordPress, another site builder or no website.
- Shopify: install from the Shopify App Store. It reads your products, each colour and size, and your orders. Install from the Shopify App Store
- WordPress or WooCommerce: install our free plugin. It answers from your FAQs, and from your products after you connect WooCommerce and sync your products. WordPress steps
- Wix, Squarespace or another site builder: paste one line of code on a plan that allows custom code. The steps
- No website: it answers your phone from the FAQs you type in, and you get a chat page to share. How it works
The questions that pull you off the shop floor
What furniture and homewares customers ask, and what the AI does with each.
“Where's my order?”
On Shopify it looks up the order and checks the email or phone number on it before it shares anything. On a call it checks the number they're calling from; if that doesn't match, it asks for the order number and the email or phone on the order. It reads the status and the tracking, and gives the tracking link for the day it arrives.
“Do you have it in oak?”
In the chat it reads each product's options, like colour, size and finish, and which ones show as sold out. On a call it reads the catalog once "Take orders on calls" is on. On Shopify, when an option sells out, it can take the customer's email. They get one email, from your shop, when it's back in stock.
“Do you deliver to me, and when?”
Put your delivery areas, lead times and fees in your FAQs, and the AI answers with them. On Shopify it can also quote your shipping rates for their country or state.
“Can I see it in the showroom?”
It tells customers your opening hours. On a call, a request to come in at a set time, it writes down with their name and number, so your team can confirm. In the chat it hands the request to your team.
“It arrived damaged”
Damage claims, refunds and complaints go to your team. In the chat it hands over with the conversation so far. On a call it gets the caller's name, order number and what went wrong, and puts them through. When nobody can take the call, it takes a message, and the caller waits in your Call back list until someone reaches them.
Assembly, care and warranty
It answers from your product descriptions and FAQs: what's included, how to care for a fabric, what the warranty covers.
A sale in your website chat
An example chat on a Shopify store. One colour is sold out, so the AI offers the email and sells the sofa.
- Customer: Hi! Is the linen 3-seater sofa in Stone in stock? We're in Geelong.
- AI: Yes, the Linen 3-seater in Stone is in stock. It's $1,490. Delivery to Geelong is 5–7 business days. Would you like me to set up a checkout?
- Customer: Yes please. And the matching ottoman?
- AI: The ottoman in Stone is sold out right now. I can email you once it's back. For the sofa: what email and full name should go on the order, and the delivery address?
- Customer: Sam Lee, sam@example.com, 14 Pakington St, Geelong West VIC 3218
- AI: Thanks, Sam: 1 × Linen 3-seater sofa in Stone, $1,490, delivered to Geelong West. Shall I send the checkout link?
- Customer: Yes please.
- AI: Here's your order. Tap Checkout to pay. 1 × Linen 3-seater sofa (Stone). Estimated total $1,490.00. Checkout button.
- The customer pays on Shopify's checkout: order #2318, $1,490.00.
Reads your Shopify catalog and FAQs. The colour, the price and your delivery times.- Knows each colour's stock. Sold out in one, it can offer a back-in-stock email from your shop.
- Makes the checkout link. Name, email and address ride along into Shopify's checkout.
- Paid. Order #2318 is in Shopify. A new delivery to book with your carrier.
Set it up
Install the Shopify app
Install Chattoko from the Shopify App Store and sync your products. The chat on your store can be live in minutes. How it works with Shopify. Not on Shopify? Add the chat with the WordPress plugin or one line of code.
Switch on what the AI may do
In Brain ▸ Configure ▸ AI Actions, tick "Look up Shopify order status", "Notify when product is restocked", "Send a checkout link for listed products" and "Shipping rates for destination". They start off.
Add your FAQs
Your delivery areas, lead times and fees, showroom hours, returns and warranty. You can also import pages from your website or a PDF.
Get a number, if you want calls
Get a new local number in Australia, the US or Canada, or forward the number you have now to it. Choose when the AI answers: when nobody picks up, outside opening hours, or every call. For stock and orders on calls, switch on phone orders in Integrations ▸ Shopify.
Test it
Try it in the Brain playground, as a chat, or as a phone call in text. Then, in Calls settings, tap Call me to test: your phone rings from your business number, so you hear what callers hear.
Which plan?
Prices are in US dollars.
Want the AI on your phone too? Pick Solo. Chat and email only? Start with Solo Chat. See every plan or work out what missed calls cost you.
Questions people ask
Can it tell a customer when their delivery will arrive?
On Shopify it looks up the order and shares its status and tracking once the customer gives the email or phone number on the order. It doesn't see a carrier's delivery estimate, so it gives the tracking link for that. A delivery day you put on the order, it can read.
What about damaged deliveries and returns?
It answers returns questions from your policy and FAQs. A damage claim, a refund or a complaint goes to your team: in the chat with the conversation so far. On a call it gets the caller's name, order number and what went wrong, and puts them through to your team. When nobody can take the call, it takes a message for your Call back list.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
Can it take an order on the phone?
On Shopify, once you switch phone orders on, it takes the order on the call, drafts it in your store and sends a link to pay. By default, you approve each phone order first. Callers never give card details on the phone: they pay on Shopify's checkout.
I sell on WooCommerce. Does it work?
Yes, the chat works on WooCommerce, and the AI answers from your products after you connect WooCommerce and sync your products. The AI's own order lookup, back-in-stock emails, order drafts, payment links and phone orders need Shopify.
Can I keep my phone number?
Yes. On day one, forward your number to your new Chattoko number, and callers ring the number they know. To move the number itself to Chattoko, email support@chattoko.io and we will do the port with you. A port can take up to six weeks.
Let the AI answer the next “where's my order?”
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