On the tools? Your phone and website still get answered.
When you can't pick up, Chattoko's AI answers from your own website and FAQs: the areas you cover, your hours, what you charge. It takes the job details and puts a call-back on your list. You still make the call.
No website? It answers from the FAQs you type in. How it works without one
Solo, US$139 a month. Month to month, no lock-in.
That's about A$200 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Read what the video says
- [Phone ringing]
- Caller: Hi, our hot water's gone cold. Do you come out to Carindale?
- Chattoko AI: Yes, we cover Carindale, and no hot water counts as an emergency, so we can help.
- Chattoko AI: I can't book a time myself, but Luke will call you back to confirm.
- [Email: 📞 New phone message — Megan (urgent)]
- [Call back list: Megan · AI took a message]
- Luke: G'day, it's Luke from Lantern Lane. Got your message about the hot water. I can swing by about two o'clock.
- [Chattoko answers your phone. Hear it answer a real call: chattoko.io]
Try it now
Works with what you have
It works with no website, with WordPress, or with another site builder.
- No website: it answers your business number from the FAQs you type in. How it works
- WordPress: install our free plugin and paste your workspace ID. WordPress steps
- Wix, Squarespace or a site someone built for you: paste one line of code on a plan that allows custom code. The steps
The calls you can't take on the tools
What callers ask a tradie, and what the AI does with each.
“Do you come out to my area?”
It answers from your service areas page or your FAQs. Keep one list of the suburbs you cover, with any travel fee.
“When can you get here?”
It doesn't book jobs or promise times. It takes their name, number and what the job is, and puts it on your call-back list. Add a Playbook step and it asks the suburb and when suits too.
“What's the call-out fee?”
It answers with your call-out fee, after-hours rates and "from" prices, as you wrote them. It's set up to quote only what you've told it: if a price isn't there, it says so and takes the details.
“Are you licensed?”
Your licence number, insurance and warranty, from your website or your FAQs. Callers ask before they trust you with the job.
“It's urgent”
If a caller says it's urgent or asks for a person, it gets their name and the reason and rings you. If nobody picks up, you get an urgent message. If you've set opening hours, it takes a message instead when you're closed.
After you knock off
Evening and weekend calls get answered and written out. Read them in the morning, or before you start calling people back.
Teach it with the website you already have
Your website tells callers what you do. Add the answers it leaves out.
Import your website
In Brain, paste your website's address. Chattoko finds up to 50 of its pages and you tick the ones to use: services, areas, FAQs, about and contact. Skip the copies of the same page for each suburb.
Add what your website doesn't say
Type the answers callers want first, as FAQs: how soon you can usually come, the call-out fee, after-hours and weekend rates, and what counts as an emergency. About ten answers is a good start.
Ask it your hardest question
Try it in the Brain playground, as a chat, or as a phone call in text. Then, in Calls settings, tap Call me to test: your phone rings from your business number, so you hear what callers hear.
Fill the gaps each week
Brain ▸ Suggestions lists questions customers asked that your answers don't cover yet, from your chats and calls. Add an answer once and it uses it from then on. A weekly email shows how it went.
Read what the video says
- Caller: Hi, our hot water's gone cold. Do you come out to Carindale?
- Chattoko AI: Yes, we cover Carindale, and no hot water counts as an emergency, so we can come out after hours.
- [Import from URL: paste the site, tick the pages, import complete]
- Caller: Hi, do you charge more on a Saturday?
- Chattoko AI: I don't have any details on Saturday pricing.
- ··· Would you like me to take a message so Luke can call you back?
- [Luke adds the answer as an FAQ]
- Caller: Hi, do you charge more on a Saturday?
- Chattoko AI: Yes, Saturday call-outs cost more than weekdays. We always tell you the fee before we come out, and nothing is charged until you agree to the quote.
- [The same question in the website chat gets the same answer]
- [Chattoko answers your phone. Hear it answer a real call: chattoko.io]
No website? Teach it with FAQs and a PDF price list instead. Start with your phone.
You choose when it answers
When nobody picks up
Your phones ring first. If nobody answers, the AI does. In Chattoko this is "Small team, AI backup".
Outside your hours
Set your opening hours and holidays, and the AI answers when you're closed, without ringing you. During the day, your phone rings as usual.
Every call
The AI picks up first and rings you when a caller asks for you. Handy on days you're up on a roof all day.
Christmas break
Schedule your days off ahead, with a short announcement callers hear first. The change ends by itself when you're back.
It tells callers it's an AI, and you make the call
Read what the video says
- Chattoko AI: Hi, I'm the virtual AI assistant at Lantern Lane Plumbing. How can I help you today?
- Caller: Oh, right. Can I just talk to a person?
- ··· (it asks what it's about and takes his name)
- Chattoko AI: Thanks, Tom. I'm connecting you now.
- [Luke's phone rings: Incoming call · Tom · AI handed over: Pipe leaking under the kitchen sink, caller wants to speak to a person]
- Luke: Lantern Lane, Luke speaking.
- [Chattoko answers your phone. Hear it answer a real call: chattoko.io]
Your website chat, answered the same way
The same AI answers the chat on your website, from the same answers.
On WordPress
The free plugin puts the chat on every page of your site. Install it and paste your Workspace ID. See how, with a video.
Another website
Wix, Squarespace or a site someone built for you: paste one line of code. Step by step.
No website
Share your chat page link on your Google profile, your quotes and your email signature. How it works.
Keep your number
Keep the number on your ute and your website. Set it to forward the calls you don't answer to a Chattoko number: your phone rings as usual, and the calls you miss go to the AI. Or get a new local number in Australia, the US or Canada.
Answer calls in the Chattoko app or in a browser. Messages the AI takes land on your call-back list, and can come to you by email too.
Run it from your phone. Chattoko is available on the App Store and Google Play. How to get the app
Which plan?
Solo comes with one seat, one number and 70 AI voice minutes a month. Here is how to check whether it fits. Prices are in US dollars.
A quieter month. You answer most calls yourself. The AI takes the ones you can't: say 1 a day, 2 minutes each, every day of the month, evenings and weekends included. About 60 AI voice minutes a month. Solo fits: it includes 70 a month, for $139/mo.
A busier month. The AI answers 2 calls a day instead. About 120 AI voice minutes a month. Solo fits: 70 included, about $34.50 extra, so about $173.50 a month. Solo's AI can go up to twice its 70 minutes, then stops.
Calls you answer in Chattoko use your plan's call minutes. A call that rings through to your own mobile, or a call back you make from Chattoko, uses 3 of them for each minute.
Questions people ask
Does it book jobs into my calendar?
No. It takes booking requests: the caller's name, number and what the job is. The request lands on your call-back list, and you ring back to sort out the time. Want it to ask the suburb and when suits too? Add that as a step in Brain ▸ Playbook. It doesn't connect to a calendar or to job management software.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
What about emergencies?
If a caller says it's urgent, asks for a person or is upset, the AI takes their name, number and the reason, and rings you. If nobody picks up, it goes on your call-back list marked urgent. If your calls follow your opening hours, it doesn't ring you when you're closed: it takes a message for your call-back list instead. It never sends anyone out and it can't ring 000. To have it give advice, such as turning the water off at the meter, or tell callers when to hang up and ring 000, write that in Brain ▸ Playbook ▸ Phone calls.
My website has a page for every suburb. Is that a problem?
No. When you import your website, Chattoko finds up to 50 of its pages and you tick the ones to use. Pick your services, the areas you cover, your FAQs and your contact page. One clear list of the suburbs you cover does the job of all the suburb pages.
Can I keep my mobile number?
Yes. Set your mobile to forward the calls you don't answer to your Chattoko number. Your phone rings as usual, and the calls you miss go to the AI. If you forward every call instead, answer in the Chattoko app rather than having Chattoko ring that same mobile. To move a landline or 1300 number to Chattoko, email support@chattoko.io and we will do the port with you. A port can take up to six weeks.
Where do I answer calls?
In the Chattoko app on your iPhone or Android phone, or in a web browser. You can also have calls ring your mobile. A call that rings your mobile, or a call back you make from Chattoko, uses 3 minutes from your plan for each minute.
What if it doesn't know the answer?
It's set up to answer only from what you've given it. When a detail isn't there, it says so and takes a message for you. Add that answer to your FAQs, and it uses it from then on.
What languages does it speak on the phone?
English, with an Australian, British or American voice. You pick the voice in Calls settings.
Let the AI take the next call while you finish the job.
14-day trial · Card needed, nothing charged for 14 days · Cancel in Settings ▸ Billing & Plans