Sizes, stock and “can I pick it up today?”, answered while you're on the shop floor.
Chattoko's AI answers your website chat from your own Shopify catalog and FAQs: which sizes are in stock, your pickup hours, your returns policy. It can send a checkout link, and when a size sells out it can take the shopper's email for one back-in-stock email.
On Shopify? Install from the Shopify App Store
Solo Chat, US$59 a month. With phone: Solo, US$139 a month. Month to month, no lock-in.
Solo Chat: about A$85 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Watch it answer a shopper
Two short films. Cairn & Kettle is a made-up shop. The chats and every AI answer in them are real Chattoko.
Read what the video says
A shopper asks an outdoor shop's website chat whether a two-person tent is in stock and whether she can pick it up today. Chattoko's AI answers from the shop's stock and pickup hours, takes her name and email and sends a checkout link, while the owner is fitting boots. Dramatisation with real Chattoko AI answers.
- [Gentle music. Nobody speaks in this film.]
- [A shopper types in the shop's chat, Friday 2:14 pm] Do you have the two-person tent in stock? Can I pick it up today?
- [Chattoko AI answers in the chat] Yes, the Two-Person Hiking Tent is in stock. You can pick it up today: order online before 4 pm, choose "Pick up in store" at checkout, and it's usually ready within the hour.
- We email you when it's ready, and you can collect until 5:30 pm. Would you like me to send you a checkout link?
- [···] [Chattoko AI] Thanks, I've got your email. Could you also give me your first and last name? Once I have it, I'll put together the checkout link for the Two-Person Hiking Tent for pick up in store today. [The shopper] Priya Nair
- [···] [A checkout card in the chat: 1 × Two-Person Hiking Tent, and a Checkout button. She taps Checkout.]
- [End card: Chattoko answers your shoppers. Ask it a shopper's question: chattoko.io]
“Can I pick it up today?”
A shopper asks about a tent and same-day pickup while the owner is fitting boots. The AI answers from the shop's catalog, its pickup FAQ and its opening hours, takes her name and email, and sends a checkout link.
Cairn & Kettle is a made-up shop. The shop arranges the pickup; the film stops at the link. In the real chat, the AI also read the order back and asked before it sent the link; those lines show the price, so they are cut. Checkout links need Shopify, and the shopper picks pickup at Shopify's checkout, if your checkout offers it.
Read what the video says
After closing time a shopper asks an outdoor shop's website chat for a trail running shoe in a size that is sold out. Chattoko's AI tells him which sizes are in stock and takes his email. When the size is restocked, the shop's back-in-stock email reaches his inbox. Dramatisation with real Chattoko AI answers and the real email.
- [Gentle music. Nobody speaks in this film.]
- [The shop's page for a trail running shoe, 8:05 pm. Size 10.5 is crossed out: sold out.]
- [A shopper types in the shop's chat] Do you have the trail shoes in a men's 10.5?
- [Chattoko AI answers in the chat] Sorry, men's size 10.5 is sold out right now. Nearby sizes in stock are 10 and 11, and 10.5 is the only sold-out size in the range I can see.
- I can email you as soon as men's 10.5 is back in stock. What email address should I use?
- [···] [He gives his email. Chattoko AI] Done. We'll email you as soon as men's size 10.5 in the Men's Trail Running Shoe is back in stock. Sizes 10 and 11 are available now if you'd rather not wait.
- [Restock day. The same page: size 10.5 can be picked again.]
- [His inbox, 10:49 am. A new email from Cairn & Kettle: Men's Trail Running Shoe (10.5) is back in stock!]
- [He opens the email] Good news — your product is back! You asked us to let you know when Men's Trail Running Shoe (10.5) was available again. It's in stock right now.
- [End card: Chattoko answers your shoppers. Ask it a shopper's question: chattoko.io]
Sold out in his size
A shopper asks for trail shoes in a size that is sold out, after the shop has closed. The AI tells him which sizes are in stock and takes his email. When his size is back in stock, he gets one email, from the shop.
Cairn & Kettle is a made-up shop. The chat, the product page and the email in the film are real. The email is sent by a check that runs every hour, so it follows the restock by up to an hour or so. Back-in-stock emails need Shopify, with "Notify when product is restocked" ticked in Brain ▸ Configure ▸ AI Actions.
Try it now
Works with what you have
It works with Shopify, WordPress or another site builder.
- Shopify: install from the Shopify App Store. It answers from your catalog, each size and what's in stock. Install from the Shopify App Store
- WordPress or WooCommerce: install our free plugin. It answers from your FAQs, and from your products after you connect WooCommerce and sync your products. WordPress steps
- Wix, Squarespace or another site builder: paste one line of code on a plan that allows custom code. The steps
The questions it answers
The same questions come in every day. The AI answers them from what you already have.
“Have you got it in a 10.5?”
In the chat it reads each product's options, like size and colour, and which ones show as sold out, so it can offer the sizes you do have. On a call it reads the catalog once "Take orders on calls" is on.
Sold out in their size
On Shopify, it can take the shopper's email for the size they want. They get one email, from your shop, when that size is back in stock.
“Can I pick it up today?”
It knows your opening hours and today's date and time at your shop. It sends a checkout link, and the shopper picks pickup on Shopify's checkout, if your checkout offers it. With Zapiet, it offers only your open pickup times.
“Where's my order?”
On Shopify it looks up the order, after it checks the email or phone number on the order. It can also quote your shipping rates for their country or state.
Workshop and fittings
On a call, a service or a fitting, it writes down with the customer's name, number and the day they'd like, so your team can confirm. In the chat it hands the request to your team. Your workshop system stays as it is.
Returns and warranty
It answers from your returns and warranty policy. Claims, refunds and complaints go to your team with the chat so far.
A sale in your website chat
An example chat on a Shopify store with no Zapiet. One size is sold out, so the AI offers the email and sells the tent.
- Customer: Do you have the two-person hiking tent in stock? Can I pick it up today?
- AI: Yes, the Ridgeline 2P tent is in stock. It's $389. The shop is open for pickup until 5:30 pm today. Would you like a checkout link?
- Customer: Yes. And the trail runners in a men's 10.5?
- AI: The trail runners are sold out in 10.5 right now. 10 and 11 are in stock. I can email you when the 10.5 is back. For the tent: what email and full name should go on the order?
- Customer: Mia Chen, mia@example.com. Just the tent for now.
- AI: Thanks, Mia: 1 × Ridgeline 2P tent, $389, for pickup. Shall I send the checkout link?
- Customer: Yes please.
- AI: Here's your order. Tap Checkout to pay, and choose pickup there. 1 × Ridgeline 2P tent. Estimated total $389.00. Checkout button.
- The customer pays on Shopify's checkout: order #5521, $389.00.
Reads your catalog and your hours. It knows today's date and time at your shop.- Knows each size's stock. Sold out in one size, it can offer a back-in-stock email from your shop.
- Makes the checkout link. The customer picks pickup on Shopify's checkout, if you offer it there.
- Paid. Order #5521 is in Shopify. Ready to put aside for pickup.
Take calls too, if you want them
The same AI answers the phone from your FAQs, and from your catalog once "Take orders on calls" is on. It looks up an order from the caller's number, or the order number and the email or phone on it, takes a message when nobody can take the call, and puts the caller through when they need a person. Calls and chats land in one inbox.
Set it up
Install the Shopify app
Install Chattoko from the Shopify App Store. The chat on your store can be live in minutes. How it works with Shopify.
Sync your products
Sync your catalog so the AI knows your products, sizes, colours and what's sold out. In Brain ▸ Configure ▸ AI Actions, tick "Look up Shopify order status", "Notify when product is restocked", "Send a checkout link for listed products" and "Shipping rates for destination". They start off.
Add your FAQs
Your opening and pickup hours, sizing advice, shipping, returns and warranty. You can import pages from your website or upload a PDF.
Test it
Ask the AI your shoppers' questions in the playground. Fix any answer, then go live.
Which plan?
Chat and email only? Start with Solo Chat. Want the AI on the phone too? Pick Solo. See every plan.
Questions people ask
Can it hold an item for pickup?
It doesn't put stock aside by itself. It sends a checkout link, and the customer chooses pickup on Shopify's checkout and pays, if your checkout offers pickup. With Zapiet connected, it offers only the pickup times your Zapiet calendar has open and puts the time on the order.
Can it book a bike service or a fitting?
No. On a call it writes down what the customer wants and when, with their name and number, so your team can confirm the booking. In the chat it hands the request to your team. Your booking or workshop system stays as it is.
Does it know every size?
It knows which sizes and colours show as sold out. When a shopper asks about one size, it checks that size, and for a product with more than 30 options it asks Shopify about it. On a call it does this once "Take orders on calls" is on.
What happens when a size sells out?
On Shopify, when a product or one size of it shows as sold out, the AI can take the customer's email. They get one email, from your shop, when that size is back in stock.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
I sell on WooCommerce. Does it work?
Yes, the chat works on WooCommerce, and the AI answers from your products after you connect WooCommerce and sync your products. The AI's own order lookup, back-in-stock emails, order drafts, payment links and phone orders need Shopify.
Do I need the phone part?
No. If your customers mostly write, Solo Chat is US$59 a month for chat and email. Add phone any time by moving to Solo.
Let the AI answer the next size question.
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