“Can it get there by Friday, with a card?” Answered, and the order written up.
Chattoko's AI answers your calls and chats from your own products and FAQs. On a Shopify store it takes the order, reads the card message back and drafts the order. By default, you approve each phone order before the payment link goes out.
On Shopify? Install from the Shopify App Store
Solo, US$139 a month. Month to month, no lock-in.
That's about A$200 a month, ex GST (US$1 = A$1.45 on 11 Nov 2026).
14-day trial · Card needed, nothing charged for 14 days · Cancel online any time
Mr T's Bakery in Brisbane, our sister business, uses Chattoko at no cost for its phone and chat. See its first five weeks
Watch it take a phone order
A 35-second film with a real Chattoko call. Rind & Ribbon is a made-up shop.
Read what the video says
A gift hamper shop's phone rings after closing. Chattoko's AI answers, says from the shop's own delivery days that the hamper can go to Toowoomba on Friday, and reads the birthday card message back word for word. In the morning the owner checks the order and approves it, and the payment link goes out by email. Dramatisation with a real Chattoko call.
- [The shop phone rings and buzzes on the dark packing bench: Incoming call, Claire. Then the Calls list changes from Ringing to AI answering, with Chattoko (AI). On the real call a recording notice plays before the greeting.]
- Chattoko AI: Hi, I'm Chattoko, the virtual AI assistant at Rind & Ribbon. ···
- Caller (AI voice): ··· Can the cheese hamper get to Toowoomba by Friday? ···
- Chattoko AI: Yes, it can. Toowoomba deliveries go out on Tuesdays and Fridays, and you'd need to order by 12 pm the day before, so by Thursday at noon for this Friday. ···
- Chattoko AI: ··· The card will read: "Happy birthday. Wish we were there. Love always, Claire and the kids." ···
- [8:05 am. Calls, Conversations: Claire's call, AI handled.]
- [Order waiting for your review. 1 x Classic Cheese Hamper. Card message: "Happy birthday. Wish we were there. Love always, Claire and the kids." Notes: Delivery requested for Friday 20 November 2026 in Toowoomba. Recipient: Helen Hollis. Rosa taps Approve & send link.]
- [The phone order: approved, emailed. Open payment link.]
- [End card: Chattoko takes your phone orders. By default, you approve each phone order. Hear it answer a real call: chattoko.io]
“Can it get to Toowoomba by Friday?”
After closing, a customer rings to order a cheese hamper for her mother's birthday. The AI answers and says it's an AI, tells her the shop's delivery days, and reads the card message back word for word. In the morning the owner approves the order, and the payment link goes out by email.
Rind & Ribbon is a made-up shop, and the caller's voice is made with AI. The times in the film are part of the story. The call is shortened: a recording notice plays before the greeting, and the AI also takes the recipient's name and address and the caller's email, reads the whole order back and asks before it puts it through. The ringing screens and the live transcript are a re-creation: on the real call, the AI answered straight away, and the transcript's words are the real call's. This shop has no delivery calendar connected, so the AI answers from the delivery days in its FAQs. The delivery day is in the order's note because the shop's Playbook tells the AI to put it there. Phone orders need Shopify and are off until you turn them on: the steps are under From ring to paid. By default, you approve each phone order first.
Try it now
Works with what you have
It works with Shopify, WordPress, another site builder or no website.
- Shopify: install from the Shopify App Store. It reads your products, and with phone orders on it drafts the order. Install from the Shopify App Store
- WordPress or WooCommerce: install our free plugin. It answers from your FAQs, and from your products after you connect WooCommerce and sync your products. WordPress steps
- Wix, Squarespace or another site builder: paste one line of code on a plan that allows custom code. The steps
- No website: it answers your phone from the FAQs you type in, and you get a chat page to share. How it works
What it does depends on your shop
It answers the phone and the chat either way. What happens to an order depends on where you sell.
On Shopify
It takes the order on the call or in the chat, drafts it in your store and sends the customer a link to pay. By default, each phone order waits for your OK first, and so does a chat order with a card message.
Not on Shopify
On WooCommerce, Wix or Squarespace, or with no online store, it still answers from your FAQs and opening hours. On a call it takes the order as a message, so you can call the customer back. In the chat it hands the conversation to you.
The calls that come with a deadline
What gift and hamper customers ask, and what the AI does with each.
“Can I add a card?”
On the products you set to take a card, it asks what to write. On a call it reads the message back word for word, and reads the whole order back before it puts it through.
“Can it get there by Friday?”
Put your delivery areas, run days and cut-offs in your FAQs, and the AI answers with them. With Zapiet, it offers only the delivery times your calendar has open. On a delivery order taken by phone, it asks for the address and reads it back.
“What's your last day for Christmas?”
Put each season's cut-off in an FAQ. The AI knows today's date and time at your shop, so it answers with the right one. On your busiest days, your phone rings first, and if nobody picks up, the AI answers.
Corporate and bulk orders
For an order from your catalog, it gives the total and can put it through. Anything custom comes to you with the details, so you can quote it yourself.
“Where's my hamper?”
On Shopify it looks up the order, after it checks the email or phone number on it, and shares the status and the tracking.
“What's in it? Any nuts?”
It answers from your product descriptions, and it's set up never to say a product is safe for an allergy.
An order in your website chat
An example chat on a Shopify store with draft orders on. The order has a card message, so it waits for the shop's OK before the link to pay goes out.
- Customer: Hi! Can the Cheese Lover's hamper get to Toowoomba by Friday?
- AI: Yes. Toowoomba is in our Friday delivery run if you order by 12 pm Thursday. The Cheese Lover's hamper is $129. Would you like a card with it?
- Customer: Yes: Happy 60th Mum, love from all of us.
- AI: Your card will read: “Happy 60th Mum, love from all of us.” What email and full name should go on the order, and the delivery address in Toowoomba?
- Customer: Claire Hart, claire@example.com, 21 Ruthven St, Toowoomba QLD 4350
- AI: Thanks, Claire: 1 × Cheese Lover's hamper, $129, with your card, delivered to Toowoomba. Shall I send it through?
- Customer: Yes please.
- AI: The shop will confirm this order and send your payment link here.
- AI: Good news: the shop has confirmed your order. You can check out with the link below. 1 × Cheese Lover's hamper. Estimated total $129.00. Checkout button.
- The customer pays on Shopify's checkout: order #4410, $129.00.
Reads your catalog and FAQs. The hamper's price, and your Friday delivery run.- Takes the card message. It reads it back before the order goes through.
- Waits for your OK. With draft orders on, a card message holds the order for you to check.
- You approve it. The link to pay goes into the chat.
- Paid. Order #4410 is in Shopify. The card message is on the order.
From ring to paid
Here is one phone order on a Shopify store, start to finish.
- A customer calls
- The AI takes the order and reads the card back
- A draft order in Shopify
- You approve it
- A link to pay, by text or email
- They pay, and you pack the hamper
Phone orders are off until you turn them on. In Brain ▸ Configure ▸ AI Actions, tick "Send a checkout link for listed products". Then, in Integrations ▸ Shopify, switch on "Send checkout links as draft orders", then "Take orders on calls". The AI takes orders only on calls it answers (Call ▸ AI Agent). "Wait for approval on every phone order" starts on, so each phone order waits for your OK unless you switch it off. Chat orders with a card message or an allergy note also wait for your OK unless you switch that off. Callers never give card details on the phone: they pay on Shopify's checkout. Nothing books a driver or a courier: the delivery stays with you.
The link goes by text only from a number that can send texts. In Australia that is a mobile number with an approved business check; a landline, such as an 07 number, can't text. Then the link goes by email or into the customer's chat.
Set it up
Get a number
Get a new local number in Australia, the US or Canada. Or forward the number you have now to it. To send texts from an Australian number, you need a mobile number, and that needs a one-time business check first. It usually takes 1–3 business days.
On Shopify: install the app
Install Chattoko from the Shopify App Store and sync your products. In Brain ▸ Configure ▸ AI Actions, tick "Send a checkout link for listed products". Then, in Integrations ▸ Shopify, switch on "Send checkout links as draft orders" and "Take orders on calls". Under Item messages, name the card field as it is on your product page and type the Shopify tag your card products carry. How it works with Shopify. Not on Shopify? Add the chat with the WordPress plugin or one line of code.
Add your FAQs
Your delivery areas, run days and fees, each season's cut-off, and what goes in each hamper. You can also import pages from your website or a PDF.
Test it
Try it in the Brain playground, as a chat, or as a phone call in text. Then, in Calls settings, tap Call me to test: your phone rings from your business number, so you hear what callers hear.
Which plan?
Solo comes with one number. Here is how to check whether it fits your shop. Prices are in US dollars.
A quieter shop. Your team answers most calls. The AI takes the ones you can't get to: say 1 a day, 2 minutes each, 26 days a month. About 52 AI voice minutes a month. Solo fits: it includes 70 a month, for $139/mo.
A busier shop. The AI answers 3 calls a day instead. About 156 AI voice minutes a month. Team fits: it includes 200 a month, for $299/mo. Solo's AI can go up to twice its 70 minutes, then stops.
Calls your team answers in Chattoko use your plan's call minutes. A call that rings through to your own mobile uses 3 of them for each minute.
Questions people ask
I don't use Shopify. Can it still take orders?
It still answers calls and chats from your FAQs and opening hours. To put an order through and send a link to pay, it needs your Shopify store and the Chattoko Shopify app. Without Shopify, on a call it takes the order as a message so you can call the customer back, and in the chat it hands the conversation to you.
What if it gets the card message wrong?
On a call it reads the message back word for word and asks if it's right before it puts the order through. "Wait for approval on every phone order" starts on, so the order waits for your OK, and you can fix the draft in Shopify before you approve it.
Can it check my delivery days?
Put your delivery areas, run days and cut-offs in your FAQs, and the AI answers with them. It knows today's date and time at your shop. With Zapiet connected, it offers only the delivery times your Zapiet calendar has open, and puts the time on the order.
What about allergies and dietary needs?
It answers from your product descriptions, and it's set up never to tell a customer that a product is safe for their allergy. With draft orders on, an order with an allergy note waits for your OK by default before the payment link goes out.
Will callers know it's an AI?
Yes. The standard greeting introduces it as your virtual AI assistant. It never pretends to be a person, and if a caller asks, it says plainly that it's an AI and offers to bring you in. A greeting you write yourself doesn't have to mention AI.
Can I keep my phone number?
Yes. On day one, forward your number to your new Chattoko number, and callers ring the number they know. To move the number itself to Chattoko, email support@chattoko.io and we will do the port with you. A port can take up to six weeks.
Let the AI take the next hamper order.
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